Patient Outreach Representative
About The Position
At P3 Health Partners, our Patient Outreach Representatives are the front line of patient engagement—and the driving force behind improving access to care. If you thrive in a fast-paced, high-volume environment, enjoy talking with people all day, and have a natural ability to influence decisions while delivering excellent service, this role is for you. This position blends relationship-based outreach, consultative conversations, and performance metrics—perfect for candidates with a sales mindset who want meaningful work that helps patients live healthier lives. This role is 100% on-site.
Requirements
- High school diploma, GED, or equivalent experience
- 1+ year of customer service, call center, or phone-based experience
- Comfortable handling high call volumes and back-to-back conversations
- Strong verbal communication, active listening, and objection-handling skills
- Working knowledge of Microsoft Outlook, Teams, and Excel
- Ability to work on-site, full-time
Nice To Haves
- Bilingual English/Spanish
- Outbound or inbound call center experience
- Healthcare or insurance industry experience
- Familiarity with Medicare, HMO, or managed care environments
- Experience working toward performance goals or KPIs
Responsibilities
- Actively engage Medicare Advantage members by phone, guiding them toward the care and resources they need while delivering a personalized, high-quality experience.
- Manage 60+ inbound and outbound calls daily in a dynamic, metrics-driven call center environment.
- Build rapport quickly and confidently guide patients to take the next step in their care.
- Educate patients on Medicare Advantage benefits, preventive screenings, and chronic condition support.
- Drive scheduling outcomes by booking office visits, in-home assessments, and mobile clinic appointments.
- Identify patient needs, address concerns, and remove barriers to care (including coordinating transportation).
- Serve as a trusted resource by connecting patients to internal programs and support services.
- Accurately document interactions and outcomes in our CRM system.
- Consistently meet or exceed call volume, quality, and performance benchmarks.
- Multitask effectively using dual monitors, multiple systems, and real-time scripting tools.
- Collaborate with internal teams to ensure a seamless patient experience.
- Take on additional responsibilities as needed to support team success.
Benefits
- Pay Range: $18.00 – $23.00 per hour, based on experience
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
