Patient Outreach Enrollment Specialist

Serene Health•San Diego, CA

17h•$22 - $27

About The Position

An ECM (Enhanced Care Management) outreach worker helps individuals with complex health conditions or social challenges that make it difficult for them to navigate the healthcare system and access the services they need. The ECM Outreach Coordinator is responsible for community outreach and enrolling eligible clients into Enhanced Care Management (ECM), a Medi-Cal managed care benefit that addresses the clinical and non-clinical needs of high-need individuals through the coordination of services and comprehensive care management. This position works collaboratively with multidisciplinary team and community resources. This position requires a creative intellectual with critical thinking skills and a desire to help those in need.

Requirements

High School Diploma or GED required. Bachelor’s degree in public health, social work preferred but not required or a related field, or equivalent training and experience.
One year or more of case management or related experience required.
Valid California driver’s license and valid vehicle insurance required.
Ability to maintain a valid California driver license, current personal auto insurance, and an MVR sufficient to maintain insurability under agency auto liability.
Proficiency in usage of basic technological tools including laptops/computers, email, phones, and internet required
Working knowledge of Microsoft Office Suite required
Verbal and written fluency in English required

Nice To Haves

Experience with Enhanced Care Management and/or Community Supports preferred
Experience and knowledge of working with unhoused population preferred
Bilingual skills in a second language (particularly Spanish) desired but not required.

Responsibilities

Enroll clients in ECM program and complete intakes both in office and in community settings
Perform outreach services including phone calls, texts, emails, letters, and going into the field to locate clients.
Determine eligibility for a pre-approved Community Supports using the DHCS Community Supports service criteria for each Support
Facilitate referrals to resources and Community Support Providers as well as perform case management services.
Assist clients with the development of social and community support systems.
Develop effective working relationships with agencies and organizations to advocate for clients and increase referrals
Complete all documentation per Medi-Cal, and San Diego County standards within expected deadlines
Conduct outreach in a community setting to facilitate engaging previously enrolled clients who have been unresponsive
Participate in seminars and required trainings
May provide translation services as needed
Perform other duties and related as assigned.

Benefits

Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.
Short & Long-Term Disability Benefits: Protection when you need it most.
Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
Flexible Spending Accounts: Manage your finances with flexibility.
Employee Assistance Program (EAP): Support when life throws challenges your way.
401(K): Building your financial future with us. Effective after 1 year of employment.
Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
Paid Holidays: Quality time to enjoy celebrations.
Employee Referral Program: Share the opportunities and reap the rewards.
Company Discount Program: Enjoy savings on everyday expenses and memberships.