Patient Enrollment Specialist
About The Position
Patient Enrollment Specialist Location: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Hours: Monday - Friday, 9:30 am - 6:30 pm CST The Patient Enrollment Specialist is responsible for new patients. How you will make an impact: Reviewing and prioritizing patient census. Reaching out to patients to explain services and enrolling them into Carelon Palliative Care. Providing support by addressing inquiries and scheduling the initial appointments. Enters documentation into the designated systems. Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers. Additional expectations to include but not limited to: Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment; strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver; demonstrates empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts. Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary. Performs other duties as assigned.
Requirements
- Requires a HS diploma or equivalent and 1 year of experience in call center, sales, health care or customer focused environment; or any combination of education and experience which would provide an equivalent background.
Nice To Haves
- Bilingual (English and Spanish) preferred for the Carelon Global PR business unit.
- Work from home experience preferred.
- Experience with Microsoft office preferred.
- Calls Center experience preferred.
- Sales experience preferred.
- Automated Customer Service experience preferred.
Responsibilities
- Reviewing and prioritizing patient census.
- Reaching out to patients to explain services and enrolling them into Carelon Palliative Care.
- Providing support by addressing inquiries and scheduling the initial appointments.
- Enters documentation into the designated systems.
- Performs other duties as assigned.
Benefits
- In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
