Outbound Patient Enrollment Specialist

Cadence Health•Honolulu, HI

2d•$20 - $23•Remote

About The Position

In the U.S., 60% of adults – more than 133 million people – live with at least one chronic condition. These patients need frequent, proactive support to stay healthy, yet our care system isn’t built for that level of attention. With rising clinician shortages, strained infrastructure, and reactive care models, patients too often end up in the ER or the hospital when those outcomes could have been prevented. At Cadence, we’re building a better system. Our mission is to deliver proactive care to one million seniors by 2030. Our technology and clinical care team extend the reach of primary care providers and support patients every day at home. In partnership with leading health systems, Cadence consistently monitors tens of thousands of patients to improve outcomes, reduce costs, and help patients live longer, healthier lives. The Cadence Health team seeks a remote Outbound Patient Enrollment Specialist to act as an Outbound Call Agent, to call and enroll patients who are referred to Cadence by our partner physicians. You will be the patient's first point of contact and experience with Cadence and will interact with patients via phone call and text. This role will be Monday - Friday, 7am to 4pm or 8 am to 5 pm on Pacific, Alaska, or Hawaii-Aleutian time zone.

Requirements

Experience working in a healthcare services organization with accountability for performance metrics.
Prior experience conducting a high volume of outbound calls.
Strong communication and problem-solving skills, with the ability to address concerns and guide patients toward informed decisions.
Prior experience working in a fast-paced work environment.
Ability to maintain the highest degree of patient confidentiality.
Comfort using CRM platforms.
Excellent verbal and written communication skills.
Passion for providing an outstanding patient experience.
Skilled in building strong patient relationships and overcoming objections in a phone-based environment.
Ability to thrive in a results-driven, autonomous environment built on trust, open communication, and constructive feedback.
This role requires the ability to communicate effectively with patients in the Hawaiian language due to an established community partnership. Candidates must be able to provide clear, respectful, and culturally appropriate communication in Hawaiian.

Responsibilities

Clearly communicate program details, benefits, expected outcomes, patient responsibilities, and the value proposition to patients.
Facilitate virtual patient enrollments and schedule follow-up appointments with the Cadence Care team.
Build strong rapport and trust with potential patients, nurturing lasting relationships based on mutual respect and understanding.
Follow established scripts to meet quality assurance standards, while adapting your communication to connect authentically with patients.
Maintain a balance between delivering high-quality patient interactions and achieving productivity targets.

Benefits

Cadence full-time employees are eligible for the benefits described below. Part-time employees may qualify for benefits mandated by state or local law.
Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists.
Company culture all about impact, shared growth mindset, empowerment, and integrity
An opportunity to help improve the quality of life of millions of Americans
Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers
Competitive salaries and quarterly incentives
Medical, dental, and vision insurance
Competitive PTO
401K and 401K match
National and local discounts powered by TriNet
Onboarding stipend for remote equipment and home office setup
Paid Parental Leave
Charitable Donation Match program
We are committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. Candidates must be willing to comply with all pre-employment drug screening requirements and, where applicable, comply with additional drug screening requirements as a condition of continued employment in accordance with company policy and applicable law.