Enrollment Specialist (Outbound Sales) - Remote

Lumata Health Inc•Chicago, IL

just now•$23 - $26•Remote

About The Position

We are seeking a persuasive, patient-focused sales professional to join our team as an Enrollment Specialist (Outbound Sales). In this role, you will engage prospective patients with chronic, potentially blinding eye diseases such as glaucoma, diabetic retinopathy, and age-related macular degeneration, helping them understand the benefits of Lumata Health’s care management program and motivating them to enroll. This is a high-volume, outbound role where success is measured by daily enrollments, conversion rates, and ensuring patients make it through their first care call. The ideal candidate thrives in a sales-driven environment, balances persuasion with empathy, and takes pride in connecting patients with care that can change their lives.

Requirements

1+ year of sales experience (inside sales and/or call center experience in a telehealth, insurance, or pharmacy services company is preferred).
Experience in eye care, healthcare, or digital health is a plus.
Proficiency with CRM systems and Electronic Health Records (EHR) systems and comfort with technology.
Strong sales instincts — persuasion, objection handling, closing.
Empathy and patient focus — ability to balance metrics with compassion.
Excellent verbal and written communication skills.
High resilience in a quota-driven environment with frequent rejection.
Strong organizational skills with attention to detail in documentation.
Ability to work independently in a fully remote environment.
Must have a home office that is secure and free of distractions (HIPAA-compliant workspace)
Prolonged periods of sitting at a desk and working on a computer
Must be able to hear, speak, call and virtually meet
Must be able to communicate both verbally and in writing
Must have a home office that is secure and free of distractions (HIPAA-compliant workspace)
Prolonged periods of sitting at a desk and working on a computer
Must be able to hear, speak, call and virtually meet
Must be able to communicate both verbally and in writing
In order to perform the essential functions of this job, you must have a dedicated remote workspace, and a wireless connection with a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person working from home; the workspace is private and has low to no noise level as you will be on phone calls with patients. It is very important that your workspace is HIPAA compliant; your company issued laptop/pc must maintain visibility that only you can access as you'll be handling patient data. You are also expected to have your camera on during virtual meetings, therefore, you must be in a designated workspace/room for privacy.

Nice To Haves

Experience in eye care, healthcare, or digital health is a plus.

Responsibilities

Make a high volume of outbound calls daily (80+ minimum) to prospective patients. High-volume role, typically 80+ outbound calls per day, with an expectation of 10+ enrollments daily.
Educate patients on program benefits and overcome objections to secure enrollment.
Use persuasive but compassionate communication to drive action while maintaining patient trust.
Guide patients through the enrollment process, ensuring accurate information is collected.
Confirm that patients successfully transition to their first scheduled care call.
Document all interactions in CRM software (Salesforce) and maintain HIPAA compliance.
Consistently meet or exceed daily enrollment goals (10+ enrollments per day minimum).
Achieve conversion and activation targets tied to patient growth metrics.
Be accountable for results related to outreach, enrollments, and bounce prevention.
Share best practices with peers and team leads to optimize outreach effectiveness.
Participate in training and feedback sessions to improve objection handling and enrollment success.
Partner with leadership to refine scripts, workflows, and patient messaging.