Financial Aid Enrollment & Outreach Specialist
About The Position
The Financial Aid Enrollment & Outreach Specialist supports the Boys & Girls Club of Truckee Meadows’ (BGCTM) programs by processing financial aid applications and conducting outreach to identify and enroll eligible families. Financial aid may include support funded through the Child Care Development Fund (CCDF) as well as BGCTM-funded internal scholarships and other tuition assistance programs. This entry-level position serves as a primary point of contact for families navigating financial assistance options, providing hands-on support throughout the application process while ensuring submissions align with applicable funding guidelines and internal policies. The role combines administrative responsibilities with direct, on-site engagement at BGCTM locations and partner schools to reduce barriers to access and maximize enrollment. Our Mission: To enable all young people, especially those who need us most, to reach their full potential as caring, productive, responsible citizens.
Requirements
- High School Diploma or GED required.
- One year of experience in administrative support, customer service, education, social services, or community-based programs preferred.
- Strong interpersonal and communication skills; ability to work effectively with families from diverse backgrounds. Bilingual verbal and written communication skills are a key asset for this role, with Spanish strongly preferred.
- Close attention to detail with the ability to accurately review and process eligibility documentation.
- Strong organizational and time-management skills with the ability to manage multiple priorities.
- Ability to explain financial aid processes in a clear, supportive, and culturally responsive manner to families with varying levels of familiarity with assistance programs.
- Comfortable working both in an office setting and in program sites or community locations.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and basic data tracking systems.
- Ability to handle confidential information with discretion and professionalism.
- Customer-service oriented approach with a solution-focused mindset.
Nice To Haves
- Experience with enrollment systems, financial aid programs, or public assistance programs is a plus but not required.
- Strongly preferred bilingual.
Responsibilities
- Receive, review, and process financial aid applications to ensure completeness, accuracy, and eligibility determination.
- Apply applicable Child Care Development Fund (CCDF) guidelines while also supporting BGCTM internal scholarship and tuition assistance programs.
- Communicate directly with families to explain financial aid options, eligibility requirements, and required documentation.
- Support outreach efforts at partner schools, community events, and other locations as assigned.
- Build trust-based relationships with families to reduce enrollment and participation barriers.
- Collaborate with site teams to align outreach efforts with enrollment goals and program capacity.
- Serve as a liaison between families, site staff, and internal departments regarding financial aid status and enrollment timelines.
- Provide regular updates to supervisors on application volume, outreach activities, and enrollment trends.
- Support the development and maintenance of written procedures, checklists, and basic training materials related to financial aid intake and enrollment.
- Ensure confidentiality and proper handling of sensitive family and student information.
- Support compliance with applicable funding requirements, including CCDF-related documentation standards.
- Assist with audit readiness by maintaining accurate, well-documented enrollment and financial aid records.
Benefits
- We offer all full-time employees 100% employer-paid medical, vision, and dental plans. All full-time employees also receive complimentary Short Term Disability, Long Term Disability, and Life Insurance coverage.
- When we say we nurture great connections and build great futures, we don’t just mean for the students; as a member of BGCTM, you’ll strengthen your future as well through annual tuition reimbursement and a 7% pension plan.
- Plus, full-time employees are eligible for PTO.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
