Outreach & Enrollment Specialist (Bilingual)

Renalogic • Chicago, IL

1d • $55,000 - $65,000 • Remote

About The Position

In this role, you will develop and utilize in-depth knowledge of the ImpactCare and ImpactAdvocate programs to effectively support member outreach, engagement and enrollment. This position requires working Pacific Standard Time hours and bilingual skills in English and Spanish to accommodate our prospective members.

Requirements

• Must have at least 1 year of outbound call and/or enrollment experience.
• Must have at least 1 year of experience selling a program or product to a consumer.
• Bilingual in English and Spanish is required.
• Excellent customer service and interpersonal skills, including conveying empathy when necessary.
• Ability to work Pacific Standard Time hours to accommodate our prospective members.
• Remote work experience is required.
• Ability and willingness to travel multiple times a year, which will include overnight stays for corporate gatherings, conferences, and health fairs.
• Ability to attend and professionally engage in video meetings with other employees, clients, and members.
• Strong technological skills, meaning you can effectively and efficiently use computers, peripheral equipment, and applications/systems, including Microsoft products.
• Autonomous self-starter who is comfortable with ambiguity.
• Creative mindset and ability to appropriately challenge the status quo.
• Superb written and oral communication skills.
• Ability to overcome obstacles with a ‘yes if...’ approach.
• Ability to effectively balance competing deadlines without losing focus on the bigger picture.
• Reliable internet and power with a designated area to conduct work with minimal interruptions.

Nice To Haves

• Clinical or Health Care experience and knowledge highly preferred.

Responsibilities

• Make calls and outreaches in English and Spanish and describe the benefits of our program.
• Engage with and enroll eligible health plan members into ImpactCare and/or ImpactAdvocate programs, which provide no-cost health education, coaching, support and advocacy to individuals with or at risk of kidney disease.
• Meet call volume and enrollment requirements; proactively assess and revise approach as needed or directed using multiple forms of communication (i.e. phone, text, secure online chat).
• Determine eligibility and perform various enrollment and disenrollment processes for related members to ensure compliance.
• Partner cross-functionally with various operational business units while supporting departmental objectives within company and regulatory guide lines.
• Obtain missing information and data, such as phone numbers, to complete enrollment questionnaires and document important information.
• Contact provider offices to obtain information such as fax numbers and request medical records.
• Anticipate workflow needs based on established processes, policy, and procedures.
• Appropriately document all outreach efforts in a way that promotes departmental transparency and complies with HIPAA.
• Appropriately document health data which includes identifying potential cost containment opportunities; refer high-risk or changes in status situations to Health Coaches and/or Care Managers.
• As needed, communicate needs, challenges, and provide feedback to peers and Coach.
• As needed, complete claims and pre-certification reviews.

Benefits

• Market competitive salary and company stock options.
• Potential for annual merit increases and bonuses contingent on the company’s fiscal performance.
• Generous time off and paid holidays because we appreciate recharging.
• A comprehensive health benefits plan with a portion of premiums covered by the company. Benefits include medical, dental, vision, and other optional benefits. Eligibility to participate begins the first of the month following 60 days of employment.
• 401k with up to 4% employer match. Eligibility to participate begins the first of the month following 6 months of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed