Patient Operations Specialist - All Clinics

Central Oregon Pediatric Associates•Bend, OR

1d•Onsite

About The Position

At COPA, our Patient Operations Specialists are the warm and approachable team members who help keep our pediatric clinic running smoothly every day. As a key member of the Patient Operations team, you’ll support children and families by scheduling appointments, welcoming patients at check-in and check-out, and helping families navigate COPA’s patient portal. This role blends organization, technology, and compassion, requiring attention to detail, comfort with healthcare systems, and an understanding of policies that protect our patients. Most importantly, you’ll help create a warm, inclusive, and family-friendly environment where every patient feels cared for and supported.

Requirements

High School diploma or equivalent required
Three years of customer service experience required
Clerical experience in clinical setting preferred
Intermediate and advanced phone, verbal and computer skills
Ability to work well under pressure with minimal supervision
Flexibility and willingness to handle a variety of tasks
Ability to handle the changing needs of the department and organization
Must be flexible and willing to work any COPA site during the evenings, weekdays and weekends as needed by organization for coverage purposes
Proficient with Microsoft Office Suite
Use of clear and audible speaking voice and the ability to hear normal speech level in person, over the telephone or through use of other required technology
Sitting or standing for long periods of time
Frequent repetitive motion includes computer keyboard use, reaching with hands and arms, and walking
Occasional lifting and or moving up to 30 pounds and on rare occasion up to 50 pounds
Specific vision abilities required include viewing computer monitor for long periods of time, close vision, distance vision, color vision, peripheral vision, and depth perception
Must be able to wear appropriate personal protective equipment (PPE) as required

Nice To Haves

Recognized certifications include: AHIMA - RHIT, AAPC - CPC, OHA - HCI Qualified or Certified Interpreter
Epic EMR experience preferred
Bilingual in Spanish and English a plus

Responsibilities

Deliver exceptional customer service while greeting patients, managing calls, and creating a welcoming clinic experience
Accurately handle patient registration, scheduling, insurance verification, and EMR documentation
Coordinate communication across departments to support smooth daily clinic operations
Manage administrative tasks including scanning, forms, payments, audits, and patient portal support
Maintain compliance with HIPAA and organizational standards while supporting workflow, problem-solving, and team training