Patient Observation Lead (Full Time)
About The Position
This role is the team leader of Patient Observation associates and assists the department’s managers in the successful operation of the Patient Observation and Transport Program. This job is responsible for the safe, timely and accurate observation of patients who cannot be left unattended. Touchpoint Support Services serves up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient support, our work creates moments that matter. We empower and uplift each other, grow in our careers, and have fun while supporting the mission to improve the health of the poor and vulnerable.
Requirements
- Prior BLS certification is required
- Patient experience is preferred
- Supervisory experience is preferred
Responsibilities
- Leads daily work of other Patient Observation Associates.
- Communicates with associates, resources staffing, client staff and leadership, as appropriate.
- Coordinates associate assignments, as specified.
- Communicating with client personnel, as appropriate.
- Performs and/or ensures float break coverage, to support associates at offsite accounts, where/when applicable.
- Communicates policies and procedures to ensure compliance, standardization, and processes for improvement.
- Completes shift reports, break sheets, and associate patient assignments to ensure coverage and support, as appropriate.
- Must be able to all duties of Patient Observation Associates.
- Cross-trained in Patient Transport and/or other departments when/where applicable.
- Performs other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
