Patient Nutrition Representative

Advocate Health and Hospitals Corporation • Lexington, NC

6d • Onsite

About The Position

The Patient Nutrition Representative is responsible for delivering, serving, and retrieving food trays/carts in a courteous, safe, efficient, and sanitary manner. This role follows fire code and regulatory standards, contributing to overall positive patient and customer satisfaction by striving to meet the highest service and quality standards. The representative stores and distributes food, supplies, and equipment, maintains high sanitation ratings, and ensures adherence to department standards. They also complete required training, participate in performance improvement initiatives, and work collaboratively with other departments and nursing staff. Effective communication and problem-solving skills are essential for interacting with patients, families, customers, and staff to promote a cooperative work environment and excellent customer service.

Requirements

• High school diploma or GED preferred.
• Customer service experience required.
• Must be literate in English and able to follow instructions.
• Must be comfortable interacting with patients, families, and/or caregivers when delivering meals.
• Ability to communicate with a wide variety of people including patients, visitors, employees, nursing staff, managers, and hospital staff.
• Desire to achieve high customer service standards.
• Ability to adjust to the needs of the department.
• Ability to work weekends and holidays.

Responsibilities

• Delivers, serves, and retrieves food trays/carts in a courteous, safe, efficient, and sanitary manner following proper protocol.
• Follows fire code and regulatory standards.
• Contributes to overall positive patient and customer satisfaction striving to meet the highest service and quality standards.
• Stores and distributes food, supplies, and equipment around the hospital and department for customer and patient use.
• Maintains a 97% or better sanitation rating from the Health Department by following sanitation policies and completing daily/weekly cleaning assignments.
• Maintains a double gold rating from NSF.
• Ensures that Sodexo standards are consistently being met.
• Department maintains a minimum average Gold Check score of silver.
• Follows all workplace safety and sanitation rules and regulations helping to maintain a safe work environment.
• Completes required in-service training, job specific training, annual Compliance and HIPAA training, and annual TJC/OSHA training.
• Participates in department's performance improvement initiatives.
• Works as a team player; provides support to other Food and Nutrition Services departments as requested by management.
• Communicates with nursing staff as deemed appropriate.
• Resolves issues or concerns with employees, customers and/or departments, particularly meal delivery; provides assistance as deemed necessary.
• Adheres to the hospital and departmental policies and procedures promoting a cooperative work environment.
• Demonstrates a personal responsibility and commitment to excellent customer service and satisfaction by utilizing communication skills to interact with patients, customers, and staff to develop interpersonal relationships and team building.

Benefits

• Paid Time Off programs
• medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED