Patient Nutrition Representative
About The Position
The Patient Nutrition Representative is responsible for delivering, serving, and retrieving food trays/carts in a courteous, safe, efficient, and sanitary manner. This role contributes to overall positive patient and customer satisfaction by meeting high service and quality standards. The representative will store and distribute food, supplies, and equipment, and maintain high sanitation ratings. They will also follow all workplace safety and sanitation rules, complete required training, and participate in performance improvement initiatives. Communication with nursing staff and resolution of issues are key aspects of this role, along with adhering to hospital and departmental policies to promote a cooperative work environment and demonstrate personal responsibility for excellent customer service.
Requirements
- High school diploma or GED preferred.
- Customer service experience required.
- Must be literate in English and able to follow instructions.
- Must be comfortable interacting with patients, families, and/or caregivers when delivering meals.
- Ability to communicate with a wide variety of people including patients, visitors, employees, nursing staff, managers, and hospital staff.
- Desire to achieve high customer service standards.
- Ability to adjust to the needs of the department.
- Ability to work weekends and holidays.
Responsibilities
- Delivers, serves, and retrieves food trays/carts in a courteous, safe, efficient, and sanitary manner following proper protocol.
- Follows fire code and regulatory standards.
- Contributes to overall positive patient and customer satisfaction striving to meet the highest service and quality standards.
- Stores and distributes food, supplies, and equipment around the hospital and department for customer and patient use.
- Maintains a 97% or better sanitation rating from the Health Department by following sanitation policies and completing daily/weekly cleaning assignments.
- Maintains a double gold rating from NSF.
- Ensures that Sodexo standards are consistently being met.
- Department maintains a minimum average Gold Check score of silver.
- Follows all workplace safety and sanitation rules and regulations helping to maintain a safe work environment.
- Completes required in-service training, job specific training, annual Compliance and HIPAA training, and annual TJC/OSHA training.
- Participates in department's performance improvement initiatives.
- Duties are performed accurately and efficiently.
- Works as a team player; provides support to other Food and Nutrition Services departments as requested by management.
- Communicates with nursing staff as deemed appropriate.
- Resolves issues or concerns with employees, customers and/or departments, particularly meal delivery; provides assistance as deemed necessary.
- Adheres to the hospital and departmental policies and procedures promoting a cooperative work environment.
- Demonstrates a personal responsibility and commitment to excellent customer service and satisfaction by utilizing communication skills to interact with patients, customers, and staff to develop interpersonal relationships and team building.
Benefits
- Comprehensive suite of Total Rewards: benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
