Patient Nurse Navigator - Electrophysiology (EP)

Advocate Health and Hospitals Corporation•Charlotte, NC

12d•Onsite

About The Position

This position supports patients with arrhythmia throughout the procedural care journey, serving as a consistent clinical resource from referral and treatment planning through procedure preparation, recovery, and follow-up. The Nurse Navigator coordinates care across Electrophysiology providers, procedural teams, imaging, anesthesia, pharmacy, scheduling, and referring clinicians to promote timely access and a seamless patient experience. Responsibilities include patient education, assessment of barriers to care, coordination of required testing and pre-procedure instructions, anticoagulation and medication-plan reinforcement, post-procedure follow-up, symptom triage, and escalation of clinical concerns. The role primarily supports patients undergoing ablation and related procedures, while helping ensure adherence to established clinical pathways and continuity of care across inpatient and outpatient settings.

Requirements

BSN Degree Required
Current licensure to practice as a Registered Nurse in the state in which one works required.
Certification in the appropriate specialized field within 2 years of being in the position required.
Excellent communication skills required.

Nice To Haves

MSN Preferred
1 year of cardiac RN experience preffered

Responsibilities

Coordinate the patient's care to increase the efficiency and quality of care that is delivered to the patient.
Serve as the patient advocate and care for them in a highly supportive and personal manner.
Serve as a liaison to ensure that patients and families receive resources and services as needed.
Provides language specific education, psychosocial support, and necessary resources for newly diagnosed patients pertinent to their specific disease, and their families, and coordinates appropriate referrals for those needed services.
Educates and provides information to new and existing patients and families regarding diagnosis, work-up, treatments to include surgery, therapy, support services, financial issues, community resources, survivorship issues and follow-up.
Serves as liaison for patients and families between departments.
Ensures and coordinates (where appropriate) new patient referrals, scheduling of exams, procedures and appointments, identifies potential gaps as well as the coordination of care for patients returning to their communities for treatment and follow-up.
Contacts every newly diagnosed patient at the time of the diagnosis.
Assesses every new patient for emotional and social needs as well as barriers to care such as: Health insurance, transportation, etc., and refers to the needed resources.
Identifies trend barriers to patient expedient care and will conduct service recovery as needed.
Responsible for patient satisfaction.