Patient Navigator (Bilingual preferred) – Cancer Center

Mayo Clinic • Phoenix, AZ

17h • Onsite

About The Position

The Mayo Clinic Comprehensive Cancer Patient Navigator is a liaison between our patients and Mayo Clinic. The Patient Navigator assists the patient and family by identifying needs and facilitating the connection to resources to decrease barriers to treatment and improve overall patient experience. The Patient Navigator remains current with resource and referral information and helps identify gaps in resources offered, working within the community to help bridge those gaps. The Patient Navigator works collaboratively with staff throughout Mayo Clinic and local service providers to enhance service and referral networks. The Patient Navigator is required to adhere to the ethical, compliance, and regulatory standards set forth for the enter/department/division/program and institution. Must enjoy interacting with and serving a diverse patient population and thrive in a rapidly changing, fast-paced environment.

Requirements

• Bachelor's degree and three years of experience in communication, customer service, or patient care OR an associate's degree (other approved college certificate) and six years of experience in communication, customer service, or patient care.
• Prior experience working with diverse patient populations; demonstrate understanding and respect for different values and cultural practices with respect to health care and personal communications.
• Prior experience working with public health programs or in health systems which serve communities of color and marginalized populations.
• Bilingual candidate strongly preferred (fluent in English and Spanish).
• Demonstrated listening and engaging skills is required.
• Demonstrated organizational, communication and teamwork skills.
• Must be flexible and have the ability to respond to changing priorities and varying workloads.
• Requires effective oral and written communication skills, and the ability to work in a complex environment with multi-dimensional points of view.
• The incumbent must be able to work effectively in a consensus-style operation that expects and promotes teamwork.
• Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail, and follow-through.
• Must possess the ability to inspire trust and confidence and communicate effectively with internal and external audiences.
• Incumbent must be self-motivated, self-directed and highly organized who will promote a productive, collegial workplace and be a professional ambassador for Mayo Clinic.
• Ability to prioritize work and handle a variety of tasks simultaneously is necessary in this position.
• Belief in the mission and strong ethical conduct is essential.
• Demonstrated proficiency in information technology, MS Office products, and clinical applications.
• Requires the ability to work collaboratively and professionally to build rapport with others at all levels of responsibility.
• Must possess effective interpersonal skills and the ability to interact on a professional level with individuals from diverse backgrounds.
• Must be U.S. citizen, permanent resident, refugee or asylee.

Nice To Haves

• Experience working with cancer patients of all ages and families preferred.
• Awareness of and comfortability with connecting cancer patients and caregivers to local, regional and national resources.
• Experience in a medical field, managed care or similar environment and knowledge of the Mayo system is strongly preferred.
• An understanding of a complex healthcare system and the philanthropic process is desirable.

Responsibilities

• Assists the patient and family by identifying needs and facilitating the connection to resources to decrease barriers to treatment and improve overall patient experience.
• Remains current with resource and referral information and helps identify gaps in resources offered, working within the community to help bridge those gaps.
• Works collaboratively with staff throughout Mayo Clinic and local service providers to enhance service and referral networks.
• Adheres to the ethical, compliance, and regulatory standards set forth for the enter/department/division/program and institution.
• Enjoys interacting with and serving a diverse patient population and thrives in a rapidly changing, fast-paced environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree