Patient Navigator - USA - 0.25 FTE

Innovative Trials•,

7d•Remote

About The Position

We are seeking a highly skilled, tech-savvy, and empathetic Bilingual Patient Navigator (PN) based in the USA. This is a highly flexible, part-time contract role starting at 0.25 FTE, making it an ideal fit to balance alongside other freelance projects or personal commitments. As our study pipeline evolves, there is open potential for this workload to change and expand. As a Patient Navigator, you will support diverse participants and their caregivers through their clinical trial journey, ensuring they feel valued, informed, and supported. Your core responsibilities will span across two critical service areas: Participant Support & Retention and Digital Campaign Prescreening.

Requirements

Native or professional fluency in both English and Spanish (verbal and written) is required.
A minimum of two (2) years of relevant Clinical Research experience.
Current GCP certification and a strong working knowledge of HIPAA regulations.
High comfort level navigating various communication pathways (web chat, email, phone lines) and helpdesk ticketing software.
Proficiency in Google Workspace and MS Office is required.
Self-motivated, highly organized, comfortable with independent remote work, and capable of switching gears quickly between talking to a patient and collaborating with a clinical site.

Nice To Haves

Mental Health First Aid certification is a strong plus.

Responsibilities

Manage a live inbound/outbound call environment.
Build trusting relationships with participants, field protocol questions, manage study logistics, and offer essential emotional support in both English and Spanish.
Conduct outbound telephone calls to pre-qualified digital leads within 1–2 business days.
Using IRB/EC-approved scripts, determine initial eligibility, handle site referrals, and follow up to reduce site burden.
Confidently conduct participant outreach, answer inbound queries, and deliver empathetic support in both English and Spanish.
Respond efficiently to patient inquiries regarding trial schedules, logistics, and general well-being, while managing multiple digital queries simultaneously.
Swiftly recognize queries that require escalation to emergency services, clinical sites, or the HQ project management team.
Utilize a modern helpdesk platform to document interactions, manage tickets, and provide clean summary reports to project managers.
Build strong, personalized relationships with CRAs and study sites to ensure seamless patient follow-up and tracking.