PATIENT NAVIGATOR | LGBTQ+ CENTER |FULL-TIME DAY SHIFT (24477)

Bergen New Bridge Medical Center • Paramus, NJ

8d • $42,000 - $62,000 • Onsite

About The Position

Join Our Team at New Bridge Medical Center! We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, New Bridge Medical Center is looking for a Patient Navigator in the LGBTQ+ Health Center.

Requirements

• Bachelor’s Degree Required
• Previous experience working in patient navigation, case management, or the medical field is preferred.
• Experience with or strong understanding of the LGBTQ+ community's healthcare needs.
• Strong communication skills and people skills to work with patients and our team.
• Strong problem-solving skills for navigating challenges.
• Good time management is important to prioritize tasks and meet deadlines.
• Ability to work independently and as part of a team.
• A positive, professional attitude that helps build a strong team.
• Experience with Microsoft Office, especially MS Excel.

Nice To Haves

• degree in Public Health and/or Social Work preferred.
• Spanish proficiency is preferred

Responsibilities

• Schedules patients for visits within the program, greets them arriving for appointments, and provides clear details regarding directions and visit expectations.
• Maintains a secure program spreadsheet to track upcoming visit timelines and remaining medication refills; proactively calling patients to ensure continuity of care.
• Supports patients seeking surgeries, particularly gender-affirming procedures, by managing complex pre-surgical requirements and clinical medical documentation.
• Initiates, submits, and tracks pre-authorization requests to insurance companies for prescribed treatments and medications, providing all required documentation.
• Proactively follows up on pending or expired pre-authorizations, communicating directly with insurance companies to resolve denials, complex cases, or delays.
• Provides comprehensive financial counseling to help uninsured or underinsured patients explore assistance programs, manage out-of-pocket costs, and access care.
• Delivers health education and conduct screenings for psychosocial needs as directed by the physician or clinical providers.
• Provides referrals to internal and community resources, conducting direct follow-up to ensure successful patient engagement and referral completion.
• Conducts outreach on behalf of the LGBTQ+ Health and Wellness Center, including attending community events to promote clinical services and build regional partnerships.
• Help with other tasks as needed to support our department and clinic goals.

Benefits

• competitive medical, dental, and vision plans
• generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays.
• tuition reimbursement
• continuing education programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level