Patient Navigator UEMS

American Addiction Centers•Monroe, NC

1d•Onsite

About The Position

The Patient Navigator position is within the UEMS (Union - Mobile Integrated Health) Department at Atrium Health, which is part of Advocate Health, the third-largest nonprofit, integrated health system in the United States. Advocate Health provides care across multiple states, serving nearly 6 million patients, and is recognized for clinical innovation, health outcomes, consumer experience, and value-based care. This role is crucial for coordinating and conducting patient assessments, collaborating with various healthcare professionals and facilities for discharge planning and care transitions. The Patient Navigator will identify clinical, behavioral, social, and environmental needs, develop individualized care plans, facilitate referrals to a wide range of services, and manage complex patient cases. The role also involves providing patient and family education, implementing clinical interventions, developing outreach strategies, and identifying barriers to care to ensure integrated and optimal patient outcomes. The company is committed to transforming care, reshaping access, and inspiring professionals.

Requirements

Bachelor’s degree in nursing or related field required
Experience in behavioral, clinical, utilization management, home care, discharge planning, and/or case management required

Nice To Haves

Master’s degree in nursing, social work, or related field
Current NCOEMS certification as EMT, AEMT, or Paramedic
Prior experience in behavioral health or SUD
Experience with community-based case management
Behavioral health experience

Responsibilities

Coordinate and conduct patient assessments utilizing community paramedics for: Community, 9 1 1, and third party referrals
Qualifying inpatient discharges prior to hospital release
Collaborate with hospitals and facility staff to support on site discharge planning and care transitions as needed
Work closely with physicians, PA C’s, RNs, behavioral health providers, case management, pharmacy, and insurance plans to ensure continuity of care
Perform SDOH and inpatient assessments to identify clinical, behavioral, social, and environmental needs
Develop, implement, and monitor individualized care and aftercare plans
Facilitate referrals to primary care, behavioral health, community based case management, social services, faith based, governmental, and third party agencies
Coordinate resource management for patients and families across the continuum of care
Provide patient and family education related to clinical conditions and care plans
Implement and support appropriate clinical interventions delivered by community paramedics to achieve optimal outcomes
Manage complex, high risk, high utilizer, and non compliant patient cases, including crisis response
Develop targeted outreach strategies for patients lacking consistent primary or behavioral healthcare engagement
Identify barriers to care and collaborate with patients, families, and support networks to establish integrated plans of care
Participate in referral conferences, interagency meetings, treatment planning, and departmental initiatives
Ensure timely, accurate case management and documentation in accordance with established standards
Identify system and provider issues and contribute recommendations for service and process improvement

Benefits

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program