Patient Navigator

Mass General Brigham•Boston, MA

9d•Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. MGB Cancer Institute Early Detection Program We are seeking a highly organized and patient-focused Patient Navigator to support a newly expanded clinic that includes Genetics and High-Risk Breast services. This full-time hybrid role (2 days onsite weekly, primarily at MGH, with occasional coverage at the BWH and Waltham campuses) and plays a key role in coordinating care across multiple specialties. The position focuses on scheduling and managing complex patient visits, obtaining outside imaging and records, placing orders for diagnostic testing, securing authorizations, and guiding patients through their care journey. The navigator is aligned to a specific area of the clinic (e.g., cancer suspicion, high-risk breast, pulmonary nodule, or genetics) and serves as a central point of contact—handling phone inquiries, coordinating care, and supporting provider-requested administrative needs to ensure a seamless patient experience.

Requirements

Bachelor's Degree required
Strong knowledge of healthcare resources, community services, and patient advocacy.
Excellent communication and interpersonal skills.
Ability to collaborate effectively with healthcare professionals across multiple disciplines and experiences.
Strong organizational and time management skills.
Familiarity with electronic health records and case management software.