Patient Navigator

Silver Cross Hospital•New Castle, KY

2d•$20 - $25•Onsite

About The Position

Responsible for creating an environment of service excellence through positive interactions with patients, their families, visitors, physicians, and hospital staff. Promotes a “guest first” culture through role modeling outstanding customer service skills and attitude. Greets and directs patients entering the Outpatient Testing Center (OPTC) in a professional manner that follows Silver Cross Hospital’s mission, vision and values. Directs patient flow between arrival, registration, treatment, and departure. Acts as liaison between patients, their families, visitors, OPTC staff, and at times the referring physician office staff.

Requirements

High School Diploma or equivalent.
Minimum of 2 years Registration or Hospital Operations experience.
Ability to stand/walk for long periods of time (approximately 75%-80% of shift).
Must demonstrate strong communications skills and be committed to customer satisfaction.
Ability to work well in team environment.
Ability to adapt to changing environment.
Must be comfortable with computers and technology.

Nice To Haves

Bi-lingual preferred.

Responsibilities

Creating an environment of service excellence through positive interactions with patients, their families, visitors, physicians, and hospital staff.
Promoting a “guest first” culture through role modeling outstanding customer service skills and attitude.
Greeting and directing patients entering the Outpatient Testing Center (OPTC) in a professional manner.
Directing patient flow between arrival, registration, treatment, and departure.
Acting as liaison between patients, their families, visitors, OPTC staff, and referring physician office staff.