Patient Navigator

LanguageLine Solutions

1d•Remote

About The Position

Health Advocate is seeking a Patient Navigator to join their team. This role is crucial for improving patient outcomes by providing timely support, compassionate communication, and proactive coordination. The Patient Navigator will help patients navigate complex healthcare pathways, remove access barriers, and ensure they receive the right care at the right time. This position is ideal for someone who thrives at the intersection of service, systems, and human connection, and is energized by helping others, solving problems, and making healthcare more accessible and understandable.

Requirements

A High School Diploma or G.E.D. (required)
2+ years of experience in customer service, healthcare navigation, or patient support (required)
Strong communication skills and active listening abilities
Comfort working across multiple systems and documenting accurately
A proactive mindset and strong organizational skills
Commitment to confidentiality and compliance standards
Frequent use of computers, telephones, and related systems
Typing, grasping, and repetitive motions
Sedentary work for extended periods
Sustained concentration
Active listening
Clear verbal and written communication
Ability to manage multiple tasks simultaneously
Prolonged sitting while performing administrative tasks.
Extensive use of a computer for typing, mouse navigation, and reading information on a screen for extended periods.
Frequent phone use is required for communication with team members, clients, or external parties.
Fingering, grasping, pulling hand-over-hand, and repetitive motions necessary for navigating software, entering data, and interacting with electronic documents.
Strong concentration, attention to detail, and the ability to complete tasks accurately.
Critical thinking and problem-solving skills are essential to address issues that may arise in day-to-day duties.

Nice To Haves

Associate’s degree in healthcare, social work, business administration, liberal arts, or related field (preferred)
Experience in care coordination, community resources, or healthcare access (preferred)
Preferred certifications may include: Medical Assistant, Community Health Worker, EMT, Social Worker, Patient Navigator, or other healthcare-related credentials.

Responsibilities

Improve patient engagement and care navigation by delivering responsive, accurate, and compassionate support.
Respond to inbound calls and conduct proactive outreach via phone, SMS, email, or IVR.
Build rapport and encourage active participation in care.
Assist with appointment scheduling, transportation coordination, and medical record transfers.
Identify and address Social Determinants of Health (SDOH) impacting access.
Connect patients to community resources and payer ecosystems.
Reduce care delays and improve continuity of care.
Verify and update patient demographic information in internal systems.
Document all patient interactions thoroughly and accurately.
Ensure every interaction complies with HIPAA and applicable federal/state regulations.
Provide live patient support for appointment scheduling and care coordination.
Offer basic clinical education and appointment preparation guidance.
Transfer calls requiring licensed clinical support to the 24/7 nurse line or appropriate internal teams.
Follow up with patients, providers, and partners to ensure services are accessed as planned.
Track patient needs through to resolution.
Identify and research barriers impacting care access.
Prioritize open cases to ensure timely support.
Monitor trends in patient issues and escalate patterns to your supervisor to improve service delivery.
Work cooperatively with internal teams to meet service goals.
Escalate complex or out-of-scope situations appropriately.
Support departmental improvement initiatives.
Assist with user acceptance testing for system updates and enhancements.
Mentor new team members as needed.