Patient Navigator

Rezolut • Cohoes, NY

19h • Onsite

About The Position

Capital Imaging - A Rezolut Partner is looking for a Patient Navigator. Rezolut is a national emerging platform of diagnostic medical imaging services focused on providing top-notch patient care partnered with innovative technology to achieve better health outcomes. They offer high-quality, cost-effective, fixed-site outpatient diagnostic imaging as well as mobile imaging and health services, aiming to be the best in radiology in each of their regions.

Requirements

• High School degree or equivalent
• Minimum 5 years healthcare experience required
• Previous imaging experience a plus
• Self-directed learner who is willing to apply direct feedback and continuously and humbly self-assess in order to grow personally and professionally.
• Ability to work under general guidance with some expectation of autonomy.
• Excellent verbal and written communication skills.
• Strong attention to detail.
• Ability to prioritize tasks and to delegate them when appropriate.
• Acts with integrity, professionalism, and confidentiality.
• Demonstrates a working knowledge of employed information systems.

Responsibilities

• Coordinate continuity of care for breast imaging patients.
• Schedule appointments by interfacing with referring physicians’ offices, patients, and patients’ family members.
• Monitor patient flow.
• Assist technologists.
• Organize compliance documentation.
• Assist visitors with their needs.
• Provide excellent customer service.
• Greet customers in a polite and prompt manner.
• Kindly and patiently assist clients by answering their questions and helping with their requests.
• Ensure necessary information/scripts/paperwork are in order prior to patients’ arrival.
• Review or complete exam questionnaires with patient as required.
• Scan appropriate information to patient chart in RIS.
• Create detailed notes in patient chart in RIS documenting pertinent information.
• Assist technologist and Radiologist during biopsy procedures.
• Work callback list and schedule appropriately.
• Confirm appointments and follow-up with patients regarding missed appointments.
• Assure Radiologist receives pathology reports and contacts patient if provider requests.
• Schedule surgical consultations as needed, send necessary reports and images to surgeon.
• Follow up with providers to ensure receipt of positive findings and all biopsy reports.
• Organize and mail patient letters.
• Assist with MammoSave texts.
• Troubleshoot patient portal issues.
• Deliver patients to appropriate modality when needed.
• Communicate with technologists to keep patient flow moving.
• Communicate schedule delays with patients and their families.
• Maintain patient confidentiality.
• Send images/reports to requesting facilities.
• Assist technologists in compiling necessary documentation for MQSA and ACR.
• Demonstrate a working knowledge of employed information systems.
• Demonstrate enthusiastic commitment to providing excellent customer service.
• Maintain telephone call list to notify patients of openings or changes in appointment times and schedule accordingly.
• Maintain work area in a neat and orderly manner.
• Perform other related duties as directed.

Benefits

• Immediately accrue PTO as you work! (Full Time)
• 6 Observed Holidays
• Medical, Dental, Vision, Life and other voluntary insurances for full-time employees
• 401(k) Retirement plan
• Employee Assistance Program
• Rezolut University, a career pathways program to help further your career!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED