Patient Navigator - Columbus, OH

HALO Diagnostics•Columbus, OH

1d•$25 - $30•Onsite

About The Position

The Patient Navigator (Patient Support & Phlebotomy) guides patients through hereditary cancer genetic testing and related diagnostic care. The role provides patient education, care coordination, phlebotomy support, and follow-up while working closely with clinicians, operational teams, and partner sites to deliver a compassionate, high-quality patient experience. The navigator is a primary point of contact for patients and partner sites, supporting education, scheduling, specimen collection, and follow-up across partner locations. This is a full-time, in-person position in Columbus, Ohio, scheduled Monday through Friday, 8:00 AM to 5:00 PM. Compensation is $25.00–$30.00. The role requires clinical experience, phlebotomy skills, and the ability to coordinate multiple priorities in a fast-paced environment. HALO Dx offers a comprehensive benefits package, stock options, and training and growth opportunities.

Requirements

Nationally certified phlebotomist with strong venipuncture skills.
At least 2 years of clinical experience in a front-office or back-office setting.
At least 2 years of experience with insurance verification and prior authorizations.
Current BLS certification.
Experience with diagnostic or genetic specimen collection.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Valid driver's license and reliable transportation if travel is required.
Ability to stand, walk, and move throughout the clinic for extended periods.
Ability to perform venipuncture and specimen handling, including fine motor tasks.
Ability to lift and move supplies and equipment weighing up to approximately 25 pounds.
Ability to communicate clearly and effectively with patients, families, and staff, verbally and in writing.
Ability to follow infection-control, safety, and clinical protocols.

Nice To Haves

CMA or RMA certification.
At least 2 years of experience in an outpatient clinic or patient service center setting.
Experience in genetics, oncology, women's health, or specialty diagnostics.
Experience with EMR/EHR systems and strong documentation skills.
Prior high-touch patient-facing healthcare experience.
Healthcare students or candidates pursuing clinical careers are encouraged to apply.

Responsibilities

Guide patients through the hereditary cancer genetic testing process from start to finish.
Provide clear, compassionate education about testing, procedures, and next steps.
Serve as the primary patient contact and conduct structured patient consultations.
Build relationships with partner-site staff, providers, and clinical teams, and support clinic workflow integration.
Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.
Coordinate patient cases, scheduling, follow-ups, and workflows; proactively identify and resolve barriers to testing or completion.
Ensure timely callbacks and consistent communication with patients and partners.
Perform venipuncture and collect blood specimens for genetic testing.
Ensure proper patient identification, specimen labeling, handling, and transport.
Follow clinical protocols, safety standards, infection-control requirements, and compliance requirements.
Maintain accurate documentation in EMR/EHR systems and ensure accurate data entry.
Build expertise in genetic testing workflows, insurance processes, and patient eligibility.
Support insurance verification and authorization processes as needed.
Answer patient questions about testing and next steps.
Create a welcoming, professional, and supportive environment; respond empathetically to patient concerns.
Help resolve scheduling, insurance, and workflow barriers and support solutions that improve patient completion and outcomes.