Patient Navigator

Solaris Health Holdings LLC•St. Clair Shores, MI

11d

About The Position

The Patient Navigator is responsible for working directly with patients and their families to discuss any questions, complaints, comments, or suggestions. This role advocates for patients in the resolution of concerns and empowers them through knowledge and emotional support to independently navigate through the patient care pathway.

Requirements

High school diploma or equivalent required.
At least one year of experience in a medical office setting.
Minimum of two years experience in customer service relations.
Knowledge of medical terminology and coding.
Exceptional customer service skills.
Basic computer knowledge that includes Microsoft Office Suite.
Knowledge in healthcare systems operations such as EMR.
Must communicate clearly and effectively in both a written and verbal format.
Knowledge of patient confidentiality, state laws, HIPAA regulations, and medical records procedures.
Ability to work independently and communicate appropriately with leaders and teammates.
Understands and is sensitive to patient and family experiences.
Complies with HIPAA regulations for patient confidentiality.

Nice To Haves

Bachelor's degree in a related field preferred.

Responsibilities

Documents patient care services by charting in the patient’s electronic medical record and updates information when changes have occurred or new information is available.
Guides patients and families through their healthcare experience, answers questions, provides education, and helps them to understand their diagnosis and treatment options.
Resolves patient problems and needs by utilizing team strategies.
Tracks and documents metrics and outcomes.
Identifies support groups appropriate for patients and families and coordinates scheduling of appointments.
Provides age and culturally appropriate information and resources during the diagnostic evaluation.
Removes obstacles to treatment by scheduling appointments, coordinating referrals, arranging transportation, translation, and other needed services.
Helps patients navigate insurance claims and works to create payment plans when necessary.
Ensures that patients are fully informed about their legal rights.
Performs other position related duties as assigned.