Patient Navigator, Multi-Modality Clinic, FT, 7A-3:30P
About The Position
The position functions as a liaison between assigned patients and the clinical care team, as well as supporting departments, to assure patient’s expectations are completely satisfied. Considers and incorporates special needs, such as logistics and scheduling of non-traditional patients. Builds relationships with patients and physicians, to assist in the communication and implementation of a plan of care including appointments, transportation, education, provision and/or enablement of support services and representation within the multidisciplinary care environment. Uses independent judgment, critical thinking, problem-solving and advanced communication skills to achieve the highest level of patient satisfaction in accordance with Baptist Health Service standards and in compliance with regulatory guidelines. Must work in collaboration with Nurse Navigator and clinical care staff on resolution of critical aspects of care that require clinical judgment and safe delivery of patient care.
Requirements
- High School, Cert, GED, Trn, Exper.
- Required 3 years of relevant work experience in customer service.
- Proficient English communication skills required, written and verbal.
- Proficient computer skills (i.e.: Microsoft Office Word, PowerPoint, Excel, etc.).
- Minimum Required Experience: 3 Years
Nice To Haves
- Oncology Patient Navigator - Certified Generalist (OPN-CG) desired within 2 years of job entry date.
- Certified Navigator-Breast Advocate through the NCBC (National Consortium of Breast Centers) desired within 2 years of job entry date.
- Certified Patient Experience Professional (CPXP) desired within 2 years of job entry date.
- Associate’s preferred or in progress.
- Healthcare experience desired.
- Navigation/care coordination experience preferred.
- Bilingual English/Spanish preferred.
Responsibilities
- Functions as a liaison between assigned patients and the clinical care team, as well as supporting departments, to assure patient’s expectations are completely satisfied.
- Considers and incorporates special needs, such as logistics and scheduling of non-traditional patients.
- Builds relationships with patients and physicians, to assist in the communication and implementation of a plan of care including appointments, transportation, education, provision and/or enablement of support services and representation within the multidisciplinary care environment.
- Uses independent judgment, critical thinking, problem-solving and advanced communication skills to achieve the highest level of patient satisfaction in accordance with Baptist Health Service standards and in compliance with regulatory guidelines.
- Works in collaboration with Nurse Navigator and clinical care staff on resolution of critical aspects of care that require clinical judgment and safe delivery of patient care.
Benefits
- Career growth and development opportunities, with clear pathways and ongoing support
- Comprehensive health and wellness resources that go beyond traditional benefits
- A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
- Tuition reimbursement to support continued learning and advancement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
