Patient Navigator

University of Miami•Miami, FL

18h•Onsite

About The Position

The Patient Navigator facilitates patients' ability to obtain services by identifying barriers to care, coordinating the development of treatment plans, and monitoring the implementation and follow-up of services ordered by caregivers. This full-time position is located in Miami at UMHC/SCCC - Site Disease. The University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, it serves South Florida, Latin America, and the Caribbean. The University of Miami is an Equal Opportunity Employer, striving for excellence and driven by a mission to transform and impact lives.

Requirements

High School diploma or equivalent required
Minimum 3 years of relevant work experience required
Ability to process and handle confidential information with discretion
Ability to communicate effectively in both oral and written form
Ability to handle difficult and stressful situations with professional composure
Ability to maintain effective interpersonal relationships
Ability to understand and follow instructions
Excellent customer service skills are required
Strong written and oral communication skills
Able to handle multiple tasks simultaneously
Ability to establish and maintain effective working relationships with patients and staff
Computer skills
Microsoft Office

Nice To Haves

Knowledge of medical terminology is preferred

Responsibilities

Conducts patient evaluations to obtain information necessary for the development of an effective treatment plan.
Ensures patients have access to insurance and social service programs for which they are eligible.
Provides patient reminders of upcoming appointments and acts as liaison between patients and providers.
Identifies and resolves real or perceived barriers to care.
Educates and counsels patients on issues related to their health and life situations.
Maintains current knowledge of community health, welfare resources, and any other programs available to patients.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Telephone responsibilities include, but are not limited to speaking to the patient, and contacting a variety of health care facilities to obtain patient medical record information.
Address barriers and gaps in care with the nurse navigator.
Provides related internal, local, or national resources to the patient, family, or caregiver.
Explains consent for obtaining outside records, and HIPAA (if applicable) to patient; obtains signatures (may be done via email).
Submits signed consent to health care centers as appropriate to initiate retrieval of medical records, pathology slides, x-rays and any other pertinent report.
Tracks pending records to ensure delivery prior to clinic visit such as pathology reports etc.
Communicates to the appropriate SDG Nurse Coordinator, if difficult or unable to obtain a pertinent record.
Travels within the facility and campus to retrieve records/films/CD/s as needed.
Prepares pathology slides and submits for consultation.
Returns pathology slide to appropriate institution or patient.
Communicates with physician as needed.
Assembles, completes, and processes patients' charts as indicated.
Maintains confidentiality of patient information.
Maintains an accurate clinical record, recording information per hospital policy.
Performs patient call back to complete Patient Satisfaction Survey.
Utilizes UChart and RIS/PACS/Cerner.
Reports unusual incidents in a timely manner to appropriate supervisory personnel.
Assist nursing staff in collaboration of multidisciplinary meetings.
Assists with other clerical duties, not limited to faxing, scanning, copying.
Performs other duties as assigned.