Patient Navigator

White Deer Run•Lewis Township, PA

1d•Remote

About The Position

The Patient Navigator (Admissions Coordinator) supports the Intake & Needs Assessment team at a Pennsylvania Access Center. This 100% remote role is the first point of contact for individuals seeking care and helps patients and their families navigate the admissions process. The position requires a compassionate, detail-oriented professional with strong communication skills who can work in a fast-paced environment. Pay is $17.00 per hour, with a $1,000 90-day sign-on incentive. The available schedule is 10:00 p.m. to 6:30 a.m. EST, Tuesday through Saturday.

Requirements

Bachelor’s degree required.
One or more years of experience in healthcare admissions required.
CPR and de-escalation/restraint certification required; training is available upon hire and offered by the facility.

Nice To Haves

Healthcare admissions experience in mental health or substance abuse is preferred.
LPN, Certified Addictions Counselor (CAC), Certified Chemical Dependency Counselor (CCDC), or Certified Employee Assistance Program (CEAP) certification is preferred.
First aid may be required depending on the state or facility.

Responsibilities

Greet and search new patients and those transporting patients upon arrival.
Review prospective admissions with the Admission Counselor against approved admission criteria, policies, and procedures.
Schedule assessments for voluntary patients.
Respond promptly to inquiry calls.
Perform clerical duties, including managing paperwork, data entry, and answering phones.
When applicable, initiate contact to gather required clinical and demographic information from patients and other sources.
Assist prospective patients and significant others in seeking treatment.
Assist the Admission Counselor with registering patients to the assigned program.
Complete patient admissions accurately and efficiently and distribute paperwork promptly to notify staff of each patient's arrival or transfer.
Refer inquiries to other agencies and community resources when facility assistance or admission is not appropriate.
Ensure required patient information is received and processed and that necessary appointments are made with appropriate behavioral or medical health personnel.
Coordinate with referral sources.
Coordinate patient transportation arrangements.
Maintain a positive, empathetic, and professional attitude toward customers; acknowledge and work to resolve unmet patient needs and complaints; prioritize patient safety.
Perform other functions and tasks as assigned.