Patient Naviagtor

Tidelands Health • Murrells Inlet, SC

7d • Onsite

About The Position

The Tidelands Health's Cancer Center Patient Navigator (PN) aims to guide newly diagnosed cancer patients from surrounding communities to receive timely, patient-centered care at the TH Cancer Center Network. The PN will build trusting relationships with patients, facilitate their appointments at the TH Cancer Center, and maintain close communication with the patient's entire care team, adhering to defined goals and identified patient needs. The PN will assist patients in coordinating and completing appointments within the TH Cancer Center, working to reduce barriers to timely cancer care and treatment, and improving access to high-quality cancer care for underserved populations. Recognizing the critical importance of addressing supportive care needs from the outset of a cancer diagnosis, the PN will administer surveys to assess patients' symptom burden, illness perception, financial distress, and self-efficacy, which will guide future navigation and care coordination efforts. Interventions may include education, appointment reminders, assistance with insurance and transportation, guidance within the Cancer Center, help with childcare, interpretation services, referrals to psychosocial and/or palliative care teams, and directing patients to appointments. The PN will integrate screening for severe mental illness and risk factors for care disruptions at diagnosis, monitor distress, and streamline referrals to social work, psychiatry, and palliative care. The PN will serve as a liaison between the patient, oncology, and primary care teams, ensuring open communication. The PN will also participate in other related program activities as needed.

Requirements

• ADN Required
• At least one (1) year of professional experience in an oncology setting Required
• Previous experience working with culturally diverse populations Required
• Able to establish strong working relationships within the medical community Required
• 1 year of previous chemotherapy experience Preferred
• Ability to remains composed under stress, handles self in professional manner at all times and takes personal responsibility for delivering on personal and organizational commitments.
• Must be able to respond to changing circumstances and priorities in a focused manner.
• Must be able to work independently with minimum direction.
• Demonstration of proficient communication skills, both oral and written.
• Demonstration of basic PC skills and knowledge of Windows and Microsoft office programs.
• Must be able to coordinate and implement multiple responsibilities, projects and priorities.
• Must be able to work collaboratively with GHS and non-GHS Cancer Services.
• Ability to utilize available technology to perform position responsibilities.
• Ability to manage resources effectively and efficiently.
• Applies and follows Georgetown Hospital System policies and procedures.
• Strong understanding of community resources for oncology patients
• Possess strong working knowledge of Oncology Programs
• Registered Nurse - South Carolina Department of Labor, Licensing and Regulation
• Current RN license with South Carolina LLR in good standing Required
• Oncology Certified Nurse - Oncology Nursing Certification Corporation or must become OCN credentialed within 24 months of hire date Required
• Basic Life Support Certified - American Heart Association within 30 Days Required
• Light Physical Demand

Nice To Haves

• BSN Preferred
• 1 year of previous chemotherapy experience Preferred
• Advanced Cardiovascular Life Support Certified - American Heart Association Preferred

Responsibilities

• Contact patients over the phone prior to first appointment to introduce and provide consistent contact calls to assure patients’ comfort
• Work with patients, providers, and TH Cancer Center care team to set goals for patient’s care and document.
• Provide navigation for patients by addressing any logistic barriers, scheduling complications, childcare needs, etc., that would prevent a patient from showing up at their appointment.
• Address any relevant insurance concerns or issues by connecting patients with appropriate financial resources and team members.
• Assist patient in connecting with necessary supportive care services, psychosocial and palliative care, and social work.
• Provide education about care plan, anticipated side effects and cancer clinical trials and when appropriate, assist patient in connecting with care team about available services and resources to support participation.
• Maintain regular communication with the patient’s providers through EMR notes messages via emails, phone calls and case review meetings.
• Refer to internal or external case management services when other issues are identified (i.e. hunger issues, domestic violence issues, etc.)
• Provide advocacy, patient education and support in accessing community-based and hospital-based programs.
• Document every intervention into the appropriate electronic medical record

Benefits

• Tidelands Health is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
• Tidelands Health is an equal opportunity employer (EOE).
• Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.
• At Tidelands Health, we are united by a single, shared mission: We help people live better lives through better health.
• It’s a commitment embodied in the extraordinary care we provide our patients and the award-winning workplace that welcomes our team every day.
• A proud not-for-profit organization, we are the largest health care provider in our beautiful coastal region of South Carolina.
• Enjoy year-round access to the Myrtle Beach area’s warm, sunny climate and outstanding quality of life as you fulfill your professional dreams.
• Here, you’ll find a workplace culture built around a spirit of inclusion, teamwork, mutual respect and recognition for a job well done.
• Discover what it’s like to work for an organization that values who you are as much as we appreciate what you do.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree