Patient Navigator - Ambulatory

Valleywise Health System • Phoenix, AZ

2d • Hybrid

About The Position

The Patient Navigator works directly with patients and families to address Social Determinants of Health, including housing, transportation, food access, and employment. As part of a multidisciplinary care team, the navigator assesses patient needs, develops personalized plans, and connects people with resources, support systems, and community services. The role advocates for underserved populations, helps reduce barriers that affect health outcomes, and promotes health equity and whole-person care. The position allows up to two remote days per week.

Requirements

• Master’s degree in social work, psychology, or another field related to behavioral health.
• Experience in behavioral health, inpatient, or outpatient settings.
• Valid fingerprint clearance card issued by the Arizona Department of Public Safety, or submit a completed Affidavit at hire; complete the fingerprint clearance card application within seven days of hire and present the actual card within 90 days of applying.
• BLS issued by the American Heart Association within 30 days of the position start date.
• Ability to work in a culturally sensitive and appropriate manner with disadvantaged, underserved, and underrepresented communities.
• Ability to read, write, and speak effectively in English, including professional-level grammar, spelling, and punctuation.
• Basic computer word-processing skills and ability to use a computer to navigate an electronic medical record.
• Ability to work independently as a self-starter with limited management direction.

Nice To Haves

• Case management experience.
• Licensure by the Arizona Board of Behavioral Health Examiners.
• Working knowledge and experience in medical and mental health diagnoses, including acute, chronic, and traumatic illnesses or injuries; psychiatric, medical, and social problems; common medications and their effects or side effects; and medical terminology.
• Bilingual in Spanish.

Responsibilities

• Collaborate with healthcare teams and community partners to assess patient needs and create personalized plans.
• Intervene to reduce barriers that affect health outcomes.
• Help underserved populations access care with dignity and trust.
• Advocate for patients and promote health equity.
• Guide patients and families to resources, support systems, and community services related to social determinants of health.

Benefits

• Opportunities for continuing education, advanced certifications, and exposure to the latest technologies.
• Supportive, specialized multidisciplinary team.
• Competitive compensation.
• 100% matched pension retirement plan.
• Comprehensive health coverage.
• Paid time off.

What This Job Offers

• Job Type: Full-time