Patient Navigator - 3 positions available

Marshall University•Huntington, WV

23h

About The Position

The Patient Navigator helps patients access healthcare services, understand the steps in their care journey, and overcome practical barriers to participation in clinical, research, and community health programs at Marshall University and Marshall Health. The role supports patients and families through outreach, appointment coordination, referral follow-up, resource connections, and ongoing engagement. Working with clinical coordinators, nurses, physicians, pharmacists, registered dietitians, health coaches, research teams, and programme managers, the navigator provides a consistent point of contact and helps patients remain connected to the appropriate services. Programmes may include chronic disease management, remote patient monitoring, preventive care, and clinical research, with particular attention to rural and underserved communities. This is a non-licensed support role; medical questions and clinical concerns are referred to qualified professionals.

Requirements

This is a non-licensed support role; medical questions and clinical concerns are referred to qualified professionals.
Ability to use approved questions or tools to identify barriers such as transportation, food access, housing instability, childcare, cost, language, health literacy, and social isolation.
Ability to connect patients with community organizations and assistance programs.
Ability to help arrange services, follow up on access, and document whether the referral met the identified need.
Ability to maintain current resource directories and working relationships with community partners.
Ability to help patients access telehealth appointments, patient portals, and approved program applications.
Ability to provide basic guidance on setup and use, and connect patients with technical support for unresolved problems.
Ability to reinforce approved device instructions, help address connectivity barriers, and follow up on missed transmissions as directed.
Ability to refer readings, symptoms, and clinical alerts to the responsible clinical team without independently interpreting them.
Ability to help with visit logistics, reminders, and approved participant information for research programs.
Ability to refer questions about eligibility, informed consent, study risks, or withdrawal to authorized research staff and respect each individual’s participation choices.
Ability to record outreach, patient-reported barriers, appointments, referrals, assistance provided, and follow-up actions accurately and promptly in approved electronic health records or program systems.
Ability to maintain task lists and follow-up reminders so that outstanding needs remain visible to the team.
Ability to share relevant information through approved channels and promptly escalate urgent concerns according to established procedures.
Ability to participate in team meetings and contribute practical information about patient engagement, access barriers, and referral completion.
Ability to support routine program reporting with accurate activity records.
Ability to protect patient confidentiality, obtain required permissions before sharing information, and follow institutional privacy, safeguarding, and documentation procedures.
Ability to maintain professional boundaries and work within training and assigned responsibilities.
Ability to reinforce approved information and refer clinical assessment, treatment advice, medication changes, and medical nutrition therapy to qualified professionals.
Ability to participate in training and quality-improvement activities.
Ability to gather patient feedback and suggest ways to make services easier to access and navigate.

Nice To Haves

Experience working with rural and underserved communities.

Responsibilities

Contact patients referred to assigned programs through approved outreach methods.
Explain available services, participation steps, and practical expectations using clear, welcoming language and approved materials.
Build respectful relationships with patients and caregivers, recognize individual preferences and circumstances, and maintain regular follow-up to support participation.
Help patients complete administrative forms and prepare for appointments.
Arrange access to interpreters and accessible information where needed, and use teach-back to confirm understanding of practical next steps.
Follow up on missed appointments, incomplete referrals, and interrupted participation.
Explore barriers without judgement and coordinate solutions with the appropriate team.
Assist with scheduling appointments, investigations, education sessions, and follow-up visits.
Help patients understand where to attend, whom to contact, and how to obtain clinician-approved preparation instructions.
Track referrals through scheduling and completion, confirm that information reaches the receiving team, and bring unresolved issues to the clinical coordinator or program lead.
Support transitions between hospital, outpatient, home, and community settings by confirming appointments, identifying practical needs, and connecting patients with the responsible care team.
Help patients navigate insurance contacts, financial assistance, medication assistance, and other access processes.
Refer eligibility, coverage, billing, and treatment questions to the appropriate specialists.
Use approved questions or tools to identify barriers such as transportation, food access, housing instability, childcare, cost, language, health literacy, and social isolation.
Connect patients with community organizations and assistance programs.
Help arrange services, follow up on access, and document whether the referral met the identified need.
Maintain current resource directories and working relationships with community partners.
Share recurring service gaps with program leadership to support improvements.
Help patients access telehealth appointments, patient portals, and approved program applications.
Provide basic guidance on setup and use, and connect patients with technical support for unresolved problems.
Reinforce approved device instructions, help address connectivity barriers, and follow up on missed transmissions as directed.
Refer readings, symptoms, and clinical alerts to the responsible clinical team without independently interpreting them.
Help with visit logistics, reminders, and approved participant information for research programs.
Refer questions about eligibility, informed consent, study risks, or withdrawal to authorized research staff and respect each individual’s participation choices.
Record outreach, patient-reported barriers, appointments, referrals, assistance provided, and follow-up actions accurately and promptly in approved electronic health records or program systems.
Maintain task lists and follow-up reminders so that outstanding needs remain visible to the team.
Share relevant information through approved channels and promptly escalate urgent concerns according to established procedures.
Participate in team meetings and contribute practical information about patient engagement, access barriers, and referral completion.
Support routine program reporting with accurate activity records.
Protect patient confidentiality, obtain required permissions before sharing information, and follow institutional privacy, safeguarding, and documentation procedures.
Maintain professional boundaries and work within training and assigned responsibilities.
Reinforce approved information and refer clinical assessment, treatment advice, medication changes, and medical nutrition therapy to qualified professionals.
Participate in training and quality-improvement activities.
Gather patient feedback and suggest ways to make services easier to access and navigate.