Patient Navigator/Unit Secretary Emergency Department Full time
About The Position
Valley View hospital's Emergency Department is seeking a full-time Patient Navigator/Unit Secretary. As the Patient Navigator/Unit Secretary you will provide individualized assistance to patients, families, and caregivers to overcome barriers within the healthcare system and facilitate access to all of the resources available to patients. Functions as a communication link from Emergency Department to other departments. Validates and verifies accuracy of ED department charges. (Initial entry of charges is performed by ED RN staff) Act as a link between patients and care providers to facilitate clinical and supportive care services. Functions as a single point of contact among referring physicians, patients, and other clinical caregivers.
Requirements
- Education: High School graduate or equivalent
- Strong communication skills required.
- Ability to provide leadership in process improvement.
- Ability to coordinate and work as a team member with various disciplines and departments.
- Ability to form strong alliances with referral and resource agencies in the community
- Ability to provide holistic care for patients with education and information about their illness
- Active listening skills
- Ability to anticipate change and react accordingly
- Clear and persuasive communication skills among all levels and audiences
- Comfortable in role as troubleshooter or problem solver
- Experience in conflict resolution
- Sensitivity to cultural and ethnic groups
- Demonstrated leadership style that builds and maintains a climate of trust and inspires collaboration with medical staff and departments
- Knowledge in emergency care
- Knowledge of legal and professional guidelines and scope of practice
- Ability to multitask
- Ability to work in a self-directed environment
- Sound decision-making and critical-thinking skills
- Team builder with a collaborative style, yet also a decisive thinker
- Time management skills
Nice To Haves
- Experience: One year secretarial experience preferred
- Strong computer and organizational skills preferred
Responsibilities
- Provide individualized assistance to patients, families, and caregivers to overcome barriers within the healthcare system and facilitate access to all of the resources available to patients.
- Functions as a communication link from Emergency Department to other departments.
- Validates and verifies accuracy of ED department charges.
- Act as a link between patients and care providers to facilitate clinical and supportive care services.
- Functions as a single point of contact among referring physicians, patients, and other clinical caregivers.
Benefits
- Medical, Dental and Vision coverage including coverage for eligible dependents
- Employer paid basic life coverage with buy-up coverage options
- Flexible Spending Account (FSA) for health care and dependent care.
- Time away from work: paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), Paid Sick/Bereavement Leave under Colorado Healthy Families and Workplaces Act (HFWA), leaves of absence.
- Tuition Assistance Available
- Retirement Plan 401(a)
- Retirement Plan 403(b) plans with employer matching contributions.
- Employee Assistance Program
- Employee discount on Valley View Medical Services
- Employee voluntary benefits such as Discounted RFTA bus passes, discounted gym memberships, Corporate Ski passes, free car seat for new Valley View babies born or adopted by Valley View employee(s)
- Free Use of Sunlight and Aspen SkiCo day passes, based on availability.
- Loan Repayment: Valley View is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program!
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
