Patient Navigator/Medical Case Manager (grant-funded) - Jefferson HIV Program - New Jersey
About The Position
The Patient Navigator serves as a liaison for Jefferson patients, working with physicians and staff to determine appropriate services, schedule appointments across multiple departments, and follow up with patients to support compliance with their care. The role supports the Jefferson Experience by providing prompt and courteous treatment to patients and visitors. The position involves scheduling future visits, administering screenings and intake assessments as needed, monitoring treatment-plan adherence, triaging patient phone calls, coordinating inpatient care when needed, and developing and maintaining a community resource list. The Patient Navigator greets and interacts with patients and visitors professionally, in person and by phone, and follows HIPAA privacy and security requirements and applicable regulatory standards. Other duties may be assigned. This is a grant-funded role based in Voorhees, New Jersey. The stated work shift is Workday Day. The posted salary range is $20.58 to $29.34 per hour; the hiring rate depends on the candidate’s experience, skills, and qualifications. The position is not eligible for an annual incentive.
Requirements
- At least 3 years of experience in a medical office.
- Ability to communicate courteously with patients and/or visitors.
- Willingness to provide and support a positive Jefferson Experience for patients and visitors.
- Leadership skills, including proactivity and problem solving.
- Ability to establish and develop positive, collaborative relationships.
Nice To Haves
- Bachelor’s degree in psychology, health administration, or another related field from an accredited college or university.
- Epic experience.
Responsibilities
- Work with physicians and staff to identify appropriate services for patients.
- Schedule patients for future visits across departments.
- Administer screenings and intake assessments as needed.
- Monitor adherence to treatment plans and follow up with patients.
- Triage patient phone calls.
- Coordinate inpatient care as needed.
- Develop, maintain, and update a community resource list.
- Greet and interact professionally with patients and visitors in person and by phone.
- Follow HIPAA privacy and security requirements and applicable federal, state, and local regulatory standards.
- Interact with co-workers, visitors, and other staff consistent with Jefferson’s values.
- Perform other duties as requested or assigned.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability coverage
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits, including access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Medical insurance, including prescription coverage, is available to all colleagues, including those working less than part-time.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
