Ascending to Health: Patient Navigator (MA/EMT) [Medical Assistant, Patient Care, Medical Respite, Healthcare]

Catholic Charities of Central Colorado, Inc.•Colorado Springs, CO

8d•$19 - $22•Hybrid

About The Position

Ascending to Health Respite Care is a medical respite program for people experiencing homelessness, that also provides primary medical care. The program serves homeless individuals being discharged from inpatient hospital stays who are too well to remain hospitalized, but who are too fragile to care for themselves effectively in a shelter or on the street. Both the medical respite and clinical components are based on outreach and meeting patients where they are. The Patient Navigator is a dual-capacity position that supports the provider in clinical and outreach settings and is the first and primary contact for patients participating in the medical respite program.

Requirements

Must be at least 18 years old
High school diploma or GED required
Current MA or EMT certification; national certification preferred
Three years of relevant experience preferred
Equivalent military training and certification accepted
CPR /BLS certification required
Mental Health First Aid required
De-escalation training required
QMAP Certification required

Nice To Haves

Ability to ride a bicycle 15 - 20 miles per day while assisting with bicycle-based outreach up to three times per week, when needed to support outreach.
Critical-thinking skills and comfort making decisions within the scope of the position
Flexibility and resilience when working with patients and community partners to achieve therapeutic outcomes
High emotional intelligence and a willingness to learn from clinical staff, coworkers, community partners, and patients
Ability to maintain professional boundaries with patients and their support networks
Strong verbal and written communication skills, including the ability to accurately and professionally implement and document the services provided
Ability to work collaboratively within a team in a fast-paced environment.
Proficiency in Microsoft Office, and familiarity with electronic medical records
Strong customer service, prioritization, and organizational skills

Responsibilities

Schedules appointments and checks patients in
Assists provider in clinical encounters
Arranges follow-up appointments for labs and specialty care providers
Ensures clinical space is clean, stocked, and ready for encounters
Maintains appropriate supplies for housing and field-based encounters
Conducts daily rounds to check, record, and monitor patient vital signs
Replenishes patient food and hygiene supplies
Ensures patients are scheduled for and attend follow-up appointments
Picks up medications from pharmacies
Manages and administers controlled medications for patients in the program when necessary
Monitors medical, hygiene, food, and office supplies and submits replenishment orders
Supports clinical workflow: room patients and complete necessary documentation
Performs patient vitals: pulse rate, temperature, blood pressure, weight, height, SPO2, and report abnormalities to nursing / provider staff
Prepares patient rooms using infection-control practices
Performs in-house CLIA-waived testing and required quality controls, when appropriately trained
Administers medication injections, when appropriately trained
Accompanies provider and other team members in outreach activities, including medical visits
Creates and manages patient appointments in practice management system
Updates patient information accurately and promptly in the electronic health record (EHR)
Assists in completing incoming paperwork and forms using information from the EHR, ensuring all required releases of information (ROI) are completed
Forwards documents to the provider as appropriate for decision-making
Communicates effectively and professionally with patients and internal and external providers, documenting all communications in the medical record
Sends and follows up on patient referrals and lab orders
Arranges for the pickup or delivery of patient prescriptions
Coordinates and delivers food to patients
Supports the Lead Navigator in arranging and conducting prospective patient interviews, as needed
Supports the Lead Navigator with patient intakes and discharges, as needed
Participates in team huddles
Monitors and maintains supply levels and routinely removes expired products
Ensures the facility remains neat, clean, and uncluttered