Patient Navigator Lead
About The Position
Cottage Health seeks a Patient Navigator Lead for their CH Navigation Center department. This role is responsible for scheduling appointments, verifying insurance, reviewing/editing/obtaining pre-authorizations, and communicating directly with clinical staff/offices on pertinent patient information. The position serves as a primary resource for escalations in mitigating caller issues. It also assists with employee onboarding and training as needed. The Patient Navigator Lead provides exceptional customer service and demonstrates dedication to the organization's mission, vision, and values.
Requirements
- Related years of experience
Responsibilities
- Scheduling appointments
- Verifying insurance
- Reviewing/editing/obtaining pre-authorizations
- Communicating directly with clinical staff/offices on pertinent patient information
- Serving as a primary resource for escalations in mitigating caller issues
- Assisting with employee onboarding and training as needed
- Providing exceptional customer service
- Demonstrating dedication to the organization's mission, vision, and values
Benefits
- Shift differentials
- On-call pay
- Incentive pay
- Bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
