Patient Navigator - Dialysis

SSM Health • St. Louis, MO

2d • Onsite

About The Position

This role focuses on engaging and educating in-patients with chronic kidney disease (CKD) and enrolling them in personalized, high-touch care programs. The goal is to ensure informed patient choice and connection to the appropriate outpatient dialysis clinic.

Requirements

• High School diploma/GED or 10 years of work experience
• Two years of dialysis experience and/or strong working knowledge of hemodialysis and common outpatient dialysis workflows
• Constant standing and walking.
• Frequent use of hearing and speech to share information through oral communication.
• Frequent use of hearing to distinguish body sounds and/or hear alarms, malfunctioning machinery, etc.
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent reaching, gripping, and keyboard use/data entry.
• Frequent use of vision for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Occasional bending, stooping, crawling, kneeling, sitting, squatting and repetitive foot/leg and hand/arm movements.
• Occasional use of vision to judge distances and spatial relationships.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Occasional lifting/moving patients.
• Occasional use of smell to detect/recognize odors.
• Occasional driving.

Responsibilities

• Meets with each hospitalized patient who has a dialysis order to provide kidney coordination support.
• Maintains a daily patient list, prioritizes time sensitive discharges, and coordinates next steps to support throughput and discharge efficiency.
• Acts as a crucial liaison to help patients understand their condition, manage care, and navigate treatment options in a complex healthcare system, setting up appointments, and removing barriers to care.
• Educates patients and families on dialysis options and what to expect, including home dialysis when appropriate.
• Coordinates transition-of-care documentation and discharge communication with receiving dialysis providers.
• Facilitates outpatient dialysis clinic selection and coordinates follow-up to support a timely, safe discharge.
• Transmits discharge summaries and other required transition documents to the patient's receiving dialysis clinic.
• Partners with case management/social work, inpatient dialysis, nephrology, and bedside teams to ensure continuity of care and focus on maintaining kidney function through education, diet, and lifestyle changes.
• Tracks workload and outcomes (e.g., patients seen, new enrollments) and contributes to routine reporting against defined performance metrics.
• Maintains HIPAA/privacy compliance and uses secure processes when sharing protected health information with outside facilities.
• Works in constant state of alertness and safe manner.
• Performs other duties as assigned.

Benefits

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED