Patient Navigator Assistant

Mass General Brigham • Somerville, MA

1d • $18 - $25 • Hybrid

About The Position

This role involves guiding patients through their healthcare journey, addressing concerns, and ensuring that patient needs are met in a compassionate and efficient manner.

Requirements

• Bachelor's Degree in a Related Field of Study or equivalent years of experience required
• Experience in healthcare, customer service, or a related field 0-1 year required or Experience working with patients 0-1 year required
• Strong organizational and project management skills.
• Strong oral and written communication skills
• Excellent interpersonal and communication skills with the ability to connect with a broad spectrum of patient populations.
• Proficiency in data management, reporting and analysis.

Nice To Haves

• Proficiency with EPIC, Red Cap, and Microsoft Excel is desirable.
• Spanish language proficiency is a plus.

Responsibilities

• Works closely with patients and a multi-disciplinary care team.
• Conducts needs assessments with patients to identify gaps and educates patients as appropriate.
• Identifying, enrolling, and overseeing patients in various disease state programs, delivering updates on their performance, progress and strategic initiatives in a fast paced environment.
• Maintains accurate and up-to-date patient care records and program metrics.
• Identify trends and opportunities for program improvement.
• Collaborate on initiatives to enhance holistic care delivery, incorporating feedback from patients, families, pharmacies, and care team members.
• Foster and grow partnerships with external organizations and stakeholders to expand the program's reach and impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees