Patient Navigation Specialist (Full-time; Days) - University Medical Center

LCMC Health•New Orleans, LA

1d•Onsite

About The Position

As a Patient Navigator, you'll help patients find their way through every step of their care journey. From coordinating appointments and connecting patients with community resources to following up after missed visits, you'll help remove barriers and ensure patients stay engaged in the care they need. If you're compassionate, organized, and love making a difference through meaningful connections, this role offers the opportunity to impact lives every single day.

Requirements

Strong customer service and patient relationship skills
Excellent communication and organizational abilities
Ability to multitask and prioritize in a fast-paced healthcare environment
Experience working with electronic health records (Epic experience is a plus)
A passion for helping patients stay connected to the care they need
High School Diploma or GED (or equivalent experience)
2 years of applicable work experience

Nice To Haves

You genuinely enjoy helping people overcome challenges
You build trust quickly and communicate with empathy
You stay organized while managing multiple priorities
You enjoy connecting people with resources and solutions
You're proactive, self-motivated, and thrive in a collaborative environment

Responsibilities

Help patients navigate healthcare services and connect them with the resources they need
Reach out to patients who miss appointments and encourage them to reconnect with care
Build relationships with community organizations and referral partners
Collaborate with providers and clinical teams to support patient care plans
Coordinate outreach events, educational programs, and community initiatives
Help organize patient support groups and educational opportunities
Maintain accurate patient records and documentation within the electronic health record
Coordinate meetings, communications, and special projects that support the program