Patient Navigation Program Advisor, Continuity

Rad AI•,

2d•$40 - $50•Remote

About The Position

Rad AI is a company focused on transforming healthcare with artificial intelligence, developing AI-driven solutions to revolutionize radiology by saving time, reducing burnout, and improving patient care. The company has secured significant funding and its AI advancements are used by thousands of radiologists daily, supporting a substantial portion of medical imaging in the U.S. Rad AI has been recognized as a promising healthcare AI company and a fast-growing company in North America. Continuity is Rad AI's care coordination and follow-up platform that identifies actionable findings in radiology reports and ensures follow-up actions are taken. The success of Continuity relies on how well it integrates into the workflows of nurse navigators, radiology technologists, and coordinators.

Requirements

2+ years in radiology follow-up, navigation, or care coordination, as a nurse navigator, radiology technologist, coordinator, or in a comparable role.
Experience designing a follow-up program and leading the staff who run it.
Hands-on experience working a follow-up worklist and tracking patients through to a completed follow-up, including the messy parts: unreachable patients, wrong referring providers, orders that never get placed.
Comfort working across EHRs (Epic, Cerner, Meditech or similar) and an understanding of how orders, results, and patient communication move through a health system.
Willingness to give direct, specific product feedback and advocate for the user's experience.
Self-direction and comfort with ambiguity, this is a small team moving quickly.
Availability during US business hours for customer-facing sessions.

Nice To Haves

Clinical license such as RN or RT(R), active or previously held.
Experience in a radiology department or imaging center.
Familiarity with radiology follow-up guidelines such as Fleischner, TI-RADS, LI-RADS, Lung-RADS.
Experience managing or training other navigators.
Familiarity with Lung Cancer Screening program requirements and registry reporting such as ACR NRDR.
Experience working for a health IT vendor, or as the customer-side lead on a vendor implementation.

Responsibilities

Partner with implementation and customer success to design a customer's follow-up program around their staffing, referral patterns, and EHR.
Advise on configuration decisions including worklist setup, letter templates, outreach cadences, and resolution reasons.
Support navigator training and user acceptance testing ahead of each go-live.
Serve as the clinical resource a customer's navigation team can bring questions to during their first months live.
Bring the navigator's perspective to product requirements, design reviews, and prioritization.
Review our follow-up recommendations and categorization alongside our clinical team.
Help us determine which follow-up steps require clinical judgment and which can be handled by software or administrative staff.
Codify what makes a follow-up program successful into training material, playbooks, and benchmarks.