Patient Logistics Specialist - Night Shift 645pm - 715am

Vanderbilt University Medical Center•Nashville, TN

30d•Onsite

About The Position

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. This role coordinates the scheduling/admission/transfer of all patient admissions from referring hospitals, clinics, urgent care clinics and physician offices to effectively balance the impact to clinical and operational areas and facilitate effectual throughput. It coordinates all components related to the initial admission, transfer, or consult of critical and non-critical patients into the accepting facility from referring hospitals, clinics, and physician offices with some guidance. The role also manages and dispatches tasks for patient transport and Environmental Services.

Requirements

Relevant Work Experience
4 years experience
High School Diploma or GED

Nice To Haves

Mentoring & Coaching (Novice): Constructively trains and mentors others by providing positive direction and feedback. Has provided constructive suggestions to improve a situation. Knows how to remove roadblocks to success and avoids judgments at all times. Makes a concerted effort to pass on experiences and job information that can be learned easily.
System Knowledge (Intermediate): Knowledge of the operation and support of the system from the standpoint of computer operations, network operations, and/or technical support.
Data Entry (Intermediate): The ability to transcribe information from the original source into an electronic system according to written and verbal instructions efficiently and accurately.
Customer Service (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
Critical Thinking (Intermediate): The objective analysis and evaluation of an issue in order to form a judgment.
Documentation (Intermediate): Ensures that all documentation is complete, accurate, thorough, and compliant.

Responsibilities

Make recommendations that promote the best potential patient outcomes based on patient information, patient/physician preferences, and the capability of both transferring and receiving facilities.
Screens admissions, using approved criteria, for appropriateness of level of care orders and bed assignments.
Coordinate patient scheduling needs for appointments and perioperative procedures.
Conducts Bed Control Meetings in conjunction with Administrative Coordinator, interacts with multi-disciplinary stakeholders in exploring expected patient admissions, transfers and discharges, and serves as coordinator for patient movement throughout facility.
Identify, trend, and report barriers to patient flow and throughput. Make recommendations for improving processes and systems.
Direct the activity of the EVS and transporters, ensuring timely completion of tasks; follow-up on issues related to service and operations.
Continuously monitors response times and alerts supervisor if response time are longer than departmental standards.