Patient Liaison - Pacific Heart (Santa Monica)
About The Position
The Patient Liaison provides efficient, personalized, high-level services to patients to facilitate access to all institutional clinical services and ensure a positive patient/client experience. The Patient Liaison serves as a designated patient and client navigator, ensuring timely access to services and providing information and resources to constituents of the program(s). Stay current on Cedars-Sinai specialty services and provides that information to the patient, assists with medical record requests, paperwork, appointment/test/procedure scheduling and follow-up, and provides valuable personalized high touch services to ensure patient and client satisfaction. Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars-Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents. With a growing number of primary urgent and specialty care locations across Southern California, Cedars-Sinai’s medical network serves people near where they live. Delivering coordinated, compassionate healthcare you can join our network of clinicians and physicians to improve the healthcare people throughout Los Angeles and beyond.
Requirements
- Efficient, personalized, high-level services to patients
- Facilitate access to all institutional clinical services
- Ensure a positive patient/client experience
- Designated patient and client navigator
- Ensure timely access to services
- Provide information and resources to constituents of the program(s)
- Stay current on Cedars-Sinai specialty services
- Assist with medical record requests, paperwork, appointment/test/procedure scheduling and follow-up
- Provide valuable personalized high touch services to ensure patient and client satisfaction
- Coordinate with health plans, clients, and patients, to ensure appropriate coverage and authorization for rendered services.
- Collaborate with clinical team members to ensure the optimal patient experience.
- Maintain a solid understanding of operational workflows and provides coverage when needed.
- Ensure that all financial information is collected.
- Ensure that all patient and client questions, comments, concerns are answered.
- Schedule appointments, follow-ups, surgeries, second opinions, labs and imaging for patients with appropriate doctors.
- Maintain healthy relationships with physician offices so emergency appointments/requests can be handled in a timely manner.
Nice To Haves
- Partners with CS International in serving international patient needs.
Responsibilities
- Serves as liaison between Cedars-Sinai specialty programs, patients, clients, and vendors
- Manages the care journey for patients, including but not limited to, ensuring patients receive copies of medical reports, physician instructions, follow-up appointments etc.
- Provides patients with details on their care plans, ensures timely scheduling of clinical appointments and arranges for all services that support the delivery of high-quality, patient-centric care.
- Partners with CS International in serving international patient needs.
- Coordinates with health plans, clients, and patients, to ensure appropriate coverage and authorization for rendered services.
- Collaborates with clinical team members to ensure the optimal patient experience.
- Maintains a solid understanding of operational workflows and provides coverage when needed.
- Ensures that all financial information is collected. Ensures that all patient and client questions, comments, concerns are answered.
- Scheduling appointments, follow-ups, surgeries, second opinions, labs and imaging for patients with appropriate doctors. Maintaining healthy relationships with physician offices so emergency appointments/requests can be handled in a timely manner.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
