Patient Liaison

Med-Metrix•Nyack, NY

1d•Onsite

About The Position

The Patient Liaison works to obtain WC/NF information from patients in the hospital. They assist with both in-house and discharged patients. The Patient Liaison works onsite in a designated area assigned by the client to meet with and gather information from patients.

Requirements

High School Diploma or equivalent is required
Fully bilingual in Spanish (spoken and written skills) required
Ability to effectively communicate with patients
Ability to use the internet and learn databases
Strong investigatory and researching skills
Excellent written and verbal skills
Ability to efficiently multitask
Possess a high level of organization skills
Strict adherence to the policies and protocols of the client while conducting themselves professionally at all times
Proficiency in Microsoft Office Suite
Strong interpersonal skills, ability to communicate well at all levels of the organization
Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
High level of integrity and dependability with a strong sense of urgency and results oriented
Excellent written and verbal communication skills required
Gracious and welcoming personality for customer service interaction

Nice To Haves

Experience in the field of healthcare or insurance plans is a plus

Responsibilities

Contact patients and screen for WC/NF insurance on cases referred by client hospital, either over the phone or in person
Review and validate insurance information
Research and verify patient contact information using search engines and hospital computer systems and annotates hospital system with daily notes
Research and resolve pending WC/NF issues
Retrieve information from hospital databases
Verify insurance coverage by using various websites or by calling insurance companies
Update the Firm’s internal database with all work that is completed on accounts (actions taken to communicate with patients, code account)
Obtain and send mail and correspondence to Supervisor
Other duties as assigned
Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Understand and comply with Information Security and HIPAA policies and procedures at all times
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties