Patient Liaison Days

Saint Peters Healthcare System•New Brunswick, NJ

3d•$18 - $25•Onsite

About The Position

The Patient Liaison Days will round every hour on patients and their families in the surgical waiting room and surgical conference room, keeping them informed and documenting interactions. This role involves receiving patients, accurately verifying their ID upon arrival, and informing the Coordinator Assistant Nurse Manager/Pre-op RN of potential issues to help resolve them. The Patient Liaison will also assist with patient flow by making phone calls and directing patients/families to the appropriate areas. They will communicate necessary information between Surgeons/Preop/OR and PACU staff, and transport medications to and from the pharmacy or pneumatic tube station, delivering them directly to a licensed caregiver. This role may involve transporting all medications except controlled substances and hazardous substances like chemotherapy.

Requirements

Minimum of 1-3 years experience in customer service or with direct experience in Environmental Services
Good public relations skills

Responsibilities

Round every hour on patients and their families in the surgical waiting room, and surgical conference room keeping patients and families informed; and document interaction.
Receive patients and accurately verifying patient ID on arrival.
Inform Coordinator Assistant Nurse Manager/Pre-op RN of potential issues and help to resolve them.
Help with patient flow by making phone calls, and directing patient/family to appropriate area.
Communicate all necessary information from Surgeons/Preop/OR and PACU staff.
Transport medications to and from the pharmacy or pneumatic tube station and deliver the medications directly to a licensed caregiver.
May transport all medications except controlled substances and hazardous substances (eg. Chemotherapy).