Patient Liaison (Bilingual Spanish)

Priority Family Care Center•Los Angeles, CA

7h•Onsite

About The Position

We currently have an exciting new opportunity for a full-time Patient Liaison. The Patient liaisons act as a representative for patients and their families to inquire about medical and healthcare benefits. This person will have excellent interpersonal and communication skills to work with patients and their families. The patient liaison consults patients to gauge their satisfaction with their care, collect patient information and elevate inquiries or any concerns to the healthcare providers. In order to be successful this person must be compassionate while remaining professional. A good patient liaison maintains positive relationships with patients as well as healthcare providers to successfully mediate information and complaints.

Requirements

High school diploma required.
Minimum of 1-3 years of working with various medical and healthcare providers.
Multi-tasked.
Good command of English oral and written.
Bilingual Spanish required.
Knowledge of Microsoft Office or other computer systems required.
Knowledge of EMR. (E-Clinical Works or similar preferred).
Knowledge of medical billing, healthcare insurance.

Nice To Haves

E-Clinical Works or similar EMR knowledge preferred.

Responsibilities

Consult patients to gauge their satisfaction with their care.
Collect patient information.
Elevate inquiries or any concerns to the healthcare providers.
Maintain positive relationships with patients as well as healthcare providers to successfully mediate information and complaints.
Collect information about the patient’s treatment progress.
Inform medical and healthcare providers of the patients information and assist with coverage recommendations, patient inquires or complaints.
Performs other duties as assigned.