Patient Liaison (Patient Relations)

Cedars-Sinai Medical Center•Los Angeles, CA

21h•Onsite

About The Position

Align yourself with an organization that has a reputation for excellence. Cedars-Sinai was awarded the National Research Corporation’s Consumer Choice Award 19 years in a row for providing the highest-quality medical care in Los Angeles. We were also awarded the Advisory Board Company’s Workplace of the Year! We offer an outstanding benefits package, including healthcare, paid time off and a 403(b). Join us! Discover why U.S. News & World Report has named us one of America’s Best Hospitals. What you be doing in this role: The Patient Liaison is responsible for providing efficient, personalized high-level services to patients to facilitate access to all institutional clinical services and ensure a positive patient experience. This individual serves as a designated patient navigator for patients ensuring timely access to services and providing information and resources to patients. The Patient Liaison researches and stays current on Cedars-Sinai specialty services and provides that information to the patient, assists with medical record requests, pre-admission paperwork, appointment/test/procedure scheduling and follow-up, and provides beneficial personalized high-level concierge services to ensure patient satisfaction. The individual must understand and demonstrate cultural sensitivity: Serves as liaison between Cedars-Sinai specialty programs and patients Provides patients with details on their care plans, ensures timely scheduling of clinical appointments and arranges for all non-patient care services. Accompanies patients to appointments and visits patients while in the hospital and provides assistance in navigating CSMC systems and processes Ensures that all non-clinical needs are being arranged/met Manages the post discharge process for patients, including but not limited to, ensuring patients receive copies of medical reports, physician instructions and discharge prescriptions

Requirements

High school diploma/GED required.
A minimum of 2 years' experience functioning in a concierge/liaison role or equivalent required.

Nice To Haves

Bachelor's degree in hospitality or a related major preferred.

Responsibilities

Serves as liaison between Cedars-Sinai specialty programs and patients
Provides patients with details on their care plans, ensures timely scheduling of clinical appointments and arranges for all non-patient care services.
Accompanies patients to appointments and visits patients while in the hospital and provides assistance in navigating CSMC systems and processes
Ensures that all non-clinical needs are being arranged/met
Manages the post discharge process for patients, including but not limited to, ensuring patients receive copies of medical reports, physician instructions and discharge prescriptions