Patient Liaison
Ascension•Indianapolis, IN
•Onsite
About The Position
This position establishes early contact and builds trust with families to keep them updated and ease their anxiety during the surgery journey. The Patient Liaison connects patients, families, and medical teams to ensure clear communication and quickly resolve any issues. They also confirm all pre/post surgery checklist items are complete to ensure a smooth transition into the next stage of care and address and resolve patient complaints immediately to restore trust and improve their hospital experience.
Requirements
- BLS Provider preferred. American Heart Association or American Red Cross accepted.
- High School diploma equivalency with 2 years of cumulative experience OR Associate'sdegree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.
Nice To Haves
- Hospital experience
Responsibilities
- Establish early contact and build trust with families to keep them updated and ease their anxiety during the surgery journey.
- Connect patients, families, and medical teams to ensure clear communication and quickly resolve any issues.
- Confirm all pre/post surgery checklist items are complete to ensure a smooth transition into the next stage of care.
- Address and resolve patient complaints immediately to restore trust and improve their hospital experience.
Benefits
- Paid time off (PTO)
- Various health insurance options & wellness plans
- Retirement benefits including employer match plans
- Long-term & short-term disability
- Employee assistance programs (EAP)
- Parental leave & adoption assistance
- Tuition reimbursement
- Ways to give back to your community
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
