Patient Liaison - Executive Health
About The Position
The Patient Liaison provides efficient, personalized, high-level services to patients to facilitate access to all institutional clinical services and ensure a positive patient/client experience. The Patient Liaison serves as a designated patient and client navigator, ensuring timely access to services and providing information and resources to constituents of the program(s). Stay current on Cedars-Sinai specialty services and provides that information to the patient, assists with medical record requests, paperwork, appointment/test/procedure scheduling and follow-up, and provides valuable personalized high touch services to ensure patient and client satisfaction.
Requirements
- Efficient, personalized, high-level services to patients
- Facilitate access to all institutional clinical services
- Ensure a positive patient/client experience
- Serve as a designated patient and client navigator
- Ensure timely access to services
- Provide information and resources to constituents of the program(s)
- Stay current on Cedars-Sinai specialty services
- Assist with medical record requests, paperwork, appointment/test/procedure scheduling and follow-up
- Provide personalized high touch services
- Ensure patient and client satisfaction
- Serve as liaison between Cedars-Sinai specialty programs, patients, clients, and vendors
- Manage the care journey for patients
- Ensure patients receive copies of medical reports, physician instructions, follow-up appointments etc.
- Provide patients with details on their care plans
- Ensure timely scheduling of clinical appointments
- Arrange for all services that support the delivery of high-quality, patient-centric care
- Partner with CS International in serving international patient needs
- Coordinate with health plans, clients, and patients, to ensure appropriate coverage and authorization for rendered services
- Collaborate with clinical team members to ensure the optimal patient experience
- Maintain a solid understanding of operational workflows
- Provide coverage when needed
- Ensure that all financial information is collected
- Ensure that all patient and client questions, comments, concerns are answered
- Schedule appointments, follow-ups, surgeries, second opinions, labs and imaging for patients with appropriate doctors
- Maintain healthy relationships with physician offices so emergency appointments/requests can be handled in a timely manner
Responsibilities
- Serves as liaison between Cedars-Sinai specialty programs, patients, clients, and vendors
- Manages the care journey for patients, including but not limited to, ensuring patients receive copies of medical reports, physician instructions, follow-up appointments etc.
- Provides patients with details on their care plans, ensures timely scheduling of clinical appointments and arranges for all services that support the delivery of high-quality, patient-centric care.
- Partners with CS International in serving international patient needs.
- Coordinates with health plans, clients, and patients, to ensure appropriate coverage and authorization for rendered services.
- Collaborates with clinical team members to ensure the optimal patient experience.
- Maintains a solid understanding of operational workflows and provides coverage when needed.
- Ensures that all financial information is collected. Ensures that all patient and client questions, comments, concerns are answered.
- Scheduling appointments, follow-ups, surgeries, second opinions, labs and imaging for patients with appropriate doctors. Maintaining healthy relationships with physician offices so emergency appointments/requests can be handled in a timely manner.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
