Patient Intake Specialist
About The Position
As an Intake Specialist for Baxter's Respiratory Health business unit, you will play a critical role in interfacing with new and existing patients, while continuing to exceed customer expectations. Your responsibilities include establishing initial contact with patients/caregivers, verifying insurance benefits, and securing a payment plan when a new order is received for Respiratory Health equipment. This role utilizes online payer portals and calls insurance companies to obtain all necessary information on benefits to determine coverage and payer requirements. The Intake Specialist secures information from patients/caregivers to support medical necessity for reimbursement. You will review the prescribed therapy and its benefits, the in-home training process, the outcomes monitoring program, and the reimbursement process including financial assistance and payment plan options with the patient/caregivers while providing superior customer service.
Requirements
- 2+ years relevant experience, preferably in health insurance and/or durable medical equipment.
- High School diploma or equivalent required
- High level of reasoning ability to successfully resolve a variety of patient and business issues
- Exceptional written, verbal, and interpersonal communications and presentation skills
- Proficient in Microsoft Office Software
- Third Party payer experience
- Experience with TIMS
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time
Nice To Haves
- Associates degree or higher preferred
- Bilingual in English/Spanish preferred
Responsibilities
- Verify insurance benefits, payer requirements, and assess coverage to support clean claims and revenue accuracy
- Collect, validate, and accurately document patient medical, insurance, and demographic information through patient/caregiver interviews
- Review face-to-face documentation and evaluate eligibility and risk prior to device shipment
- Educate patients/caregivers on therapy benefits, adherence, and financial responsibility, including payment plans and financial assistance
- Initiate and manage required documentation (e.g., TCR, ABN, waivers) and follow up on forms and applications as needed
- Maintain timely, accurate documentation of all communications and events in compliance with policies and regulations
- Collaborate cross-functionally with internal teams, Sales Enablement, and Account Executives to coordinate training and optimize patient outcomes
- Facilitate ongoing patient follow-up and manage device returns when therapy is no longer beneficial
Benefits
- Medical and dental coverage that start on day one
- Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
- Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
- 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
- Flexible Spending Accounts
- Educational assistance programs
- Paid holidays
- Paid time off ranging from 20 to 35 days based on length of service
- Family and medical leaves of absence
- Paid parental leave
- Commuting benefits
- Employee Discount Program
- Employee Assistance Program (EAP)
- Childcare benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
