Patient Intake Specialist
About The Position
Upstream Rehabilitation is looking for a Patient Intake Specialist to join our team. Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services. Our mission is to inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion. We are committed to delivering remarkable experiences and fostering an inclusive workplace where differences are valued and celebrated. With 1,200+ locations nationwide, 26 brand partners, and 8,000+ employees, Upstream operates at scale while leveraging data, technology, and innovation to drive smarter decisions and operational excellence across the organization. Join the Upstream Rehabilitation team and make a meaningful impact on patients’ lives every day. As a Patient Intake Specialist, you’ll play a key role in helping patients access the care they need; coordinating referrals, gathering important information, and scheduling appointments with the right clinic for therapy or functional testing. You’ll be part of a team that’s dedicated to delivering a seamless, supportive experience for every patient.
Requirements
- High school diploma or equivalent
- Experience helping customers or patients in a phone-based or fast-paced environment
- Strong communication and relationship-building skills
- Ability to stay organized, multitask, and problem-solve with a calm, professional approach
- Comfortable using Microsoft Office and learning new systems and tools.
Nice To Haves
- Familiarity with Upstream’s services.
Responsibilities
- Help patients get the care they need by scheduling evaluations, treatments, and specialized testing (like FCEs) quickly and accurately.
- Review referrals and medical documentation to make sure every appointment is set up for success.
- Match patients to the right clinic or specialist using internal tools, ensuring the best fit for their care needs.
- Serve as a key point of contact for case managers, attorneys, and other partners; keeping communication clear, timely, and tailored to their preferences.
- Keep a pulse on scheduling activity by monitoring reports and identifying trends or issues, then partnering with your team to find solutions.
- Build strong, lasting relationships with clinics and referral partners to support a seamless patient experience.
- Stay organized and proactive, tracking outreach, resolving scheduling challenges, and helping the team meet its goals.
- Other projects and duties as assigned.
Benefits
- Annual paid Charity Day to give back to a cause meaningful to you
- 100% employer paid medical health insurance premium option available
- Dental and Vision insurance
- 401(k) with company match
- Generous PTO and paid holidays
- Supportive team and leadership invested in your success
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
