Patient Intake Coordinator
About The Position
Noble Community Clinics is looking for a Patient Intake Coordinator to join our team in Manitowoc, WI. This position plays an important role in creating a welcoming and positive patient experience while helping patients access the care and financial resources they need. As a Patient Intake Coordinator, you will support patients through registration, financial screening, insurance and demographic verification, and other front-office processes. You will work closely with patients, providers, and clinic staff to ensure information is accurate, patient flow is efficient, and each patient receives exceptional service.
Requirements
- Patient-focused, organized, detail-oriented, and comfortable working in a fast-paced healthcare environment.
- Ability to communicate effectively with a diverse patient population and work collaboratively with providers and other members of the care team.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent interpersonal and communication skills.
- Ability to establish and maintain effective working relationships with patients, providers, coworkers, and the public.
- Strong organizational and time-management skills with the ability to meet deadlines.
- High level of attention to detail and accuracy.
- Proficiency with Microsoft Office Suite or related software.
Nice To Haves
- One year of experience working in a healthcare environment preferred.
Responsibilities
- Connect with patients in person and by telephone to review financial options and available resources.
- Complete and renew Sliding Fee Scale applications.
- Assist patients with enrollment in Medicaid and Marketplace programs.
- Identify patients who may benefit from financial assistance and refer them to the Financial Advocate when appropriate.
- Check in patients for scheduled appointments.
- Review patient paperwork for accuracy and completeness.
- Verify and update patient demographic and insurance information.
- Enter and maintain accurate patient information in the electronic health record (EHR).
- Ensure required UDS data is accurately entered into the EHR.
- Receive and accurately process patient copayments and other payments.
- Perform front-desk responsibilities and provide excellent customer service.
- Monitor patient flow and ensure patients and visitors are greeted and assisted efficiently.
- Work assigned work queues and follow established workflows.
- Support Noble's quality improvement initiatives.
- Maintain accurate and complete patient charts.
- Scan and upload updated patient documents into the EHR as needed.
- Help ensure patient information is accurate, current, and complete.
- Maintain patient confidentiality and comply with HIPAA requirements.
- Follow organizational policies, procedures, and Code of Conduct.
- Maintain regular and reliable attendance.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
