Patient Intake Associate

Patriot Home Care • Philadelphia, PA

5d • Onsite

About The Position

We are a leading provider of homecare services throughout the states of Pennsylvania and Delaware. Our mission is to provide exceptional homecare services to patients who need our help the most. We are seeking talented, passionate individuals to join our team as a Patient Intake Associate and help our patients live happier and healthier lives.

Requirements

• 0–2+ years of experience in healthcare support, customer service, or administrative roles
• Experience with CRM or intake systems (e.g., HealthCloud or similar) a plus
• Strong communication and organizational skills
• Strong sense of urgency and responsiveness
• Excellent communication and patient interaction skills
• High attention to detail and accuracy
• Ability to follow structured workflows
• Comfort working in high-volume, fast-paced environments

Nice To Haves

• Healthcare, home care, or patient access experience preferred but not required

Responsibilities

• Conduct timely outreach to inbound patient referrals from MCOs, hospitals, and community sources
• Ensure same-day or rapid follow-up on all assigned referrals
• Maintain consistent communication with patients and referral sources as needed
• Collect basic patient information including demographics, location, and service needs
• Support verification of eligibility and payer requirements as directed
• Document intake details accurately in system of record
• Assist in gathering required information for authorization initiation
• Ensure all intake documentation is complete and ready for submission
• Flag missing or incomplete information for escalation
• Maintain accurate and up-to-date records in intake systems (e.g., HealthCloud or CRM)
• Ensure all required fields and documentation are completed
• Support pipeline cleanliness and accuracy
• Support dispositioning of referrals based on defined intake criteria
• Escalate complex eligibility or service questions to Intake Leads or Manager
• Ensure timely movement or closure of referrals
• Prepare “qualified” patient referrals for handoff to Intake Leads or downstream teams
• Ensure all required intake information is complete and organized
• Support smooth transition into qualification and authorization workflows
• Executes additional projects and responsibilities as assigned by supervisor, with a clear expectation of meeting defined timelines and delivering results within established deadlines

Benefits

• Competitive pay
• Paid on a weekly basis
• Medical/dental/vision/life insurance
• Paid holidays/PTO/401(k) match
• Career growth opportunities
• Great and collaborative work environment
• Work‐life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed