Patient Insights Manager

ICON plc • Charlotte, NC

11d

About The Position

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Requirements

• Approximately 3–5 years of relevant experience in clinical research, clinical operations, patient engagement, project management, or related work.
• Experience coordinating cross-functional activities and external vendors.
• Working knowledge of ICH-GCP, privacy, documentation, and data-integrity principles.
• Strong organization, communication, issue management, and follow-through.
• Highly self-directed and proactive, with the ability to work independently, exercise sound judgment, manage competing priorities, and drive deliverables forward with appropriate autonomy.

Nice To Haves

• Experience reviewing survey, participant-feedback, patient-reported, or operational data preferred.
• Ability to perform descriptive analysis and identify trends; advanced statistical or data-science expertise is beneficial but not required.
• Proficiency with Excel, data visualization, and presentation tools; experience with Power BI or Tableau is helpful but not essential.

Responsibilities

• Coordinate SPFQ implementation across assigned clinical studies.
• Maintain implementation plans, timelines, milestones, risks, and action logs.
• Serve as the day-to-day operational contact for study teams and vendors.
• Monitor vendor deliverables and escalate performance or quality concerns.
• Ensure required documentation is complete, current, and traceable.
• Coordinate data collection, aggregation, and routine reporting.
• Conduct descriptive analysis and trend review using established methods and templates.
• Summarize participant feedback and identify recurring themes, potential burden signals, and operational risks.
• Prepare clear reports and presentations for PCDE and study-team review.
• Partner with analytical or technical experts when advanced statistical analysis is required.
• Apply established thresholds and escalation pathways.
• Document recommendations, decisions, owners, and follow-up actions.
• Track whether agreed actions are implemented and summarize resulting outcomes.
• Escalate significant participant-experience or trial-execution signals to the PCDE lead.
• Support development and maintenance of work instructions, templates, process maps, and training materials.
• Recommend process improvements based on implementation experience.
• Follow applicable GCP, privacy, data-integrity, and internal quality requirements.
• Maintain inspection-ready operational documentation and support audits or inspections as requested.
• Track established metrics such as response rates, completion rates, timeliness, recurring themes, and action closure.
• Support periodic program reviews and continuous-improvement discussions.
• Provide operational data to support assessment of SPFQ value and scalability.
• Support the lead of Patient Centered Development & Experience as requested.

Benefits

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed