Patient Guest Services Assistant I

Cleveland Clinic•Slaton, TX

21h•Onsite

About The Position

Provides customer service by providing directions to patient rooms or other areas of the hospital, and serving as local resource to visitors and ensuring a safe environment for patients, guests and colleagues. At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Requirements

High School Diploma or GED required.
Minimum two years experience in a customer service role with at least one year providing face-to-face customer service.
Excellent verbal communication skills.
Ability to function with empathy, friendliness and professionalism when interacting with patients and guests.
Ability to exercise judgment to accurately triage inquiries.
Ability to work independently and as a team.
Basic computer skills: Epic, outlook and other internal systems.
Normal or corrected vision, hearing and speech.
Follows standard precautions using personal protective equipment as required.

Nice To Haves

None required.

Responsibilities

Meets, greets and assists patients, guests and colleagues by providing directions, obtaining wheelchairs and providing minimal transport.
Accesses patient information to confirm appointment times, appointment locations and room numbers.
May provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping and amenities) in the hospital and within the community.
Corrects and/or reports safety, maintenance and cleaning needs.
Responds to Code Blue and Code Red emergencies with appropriate equipment.
Coordinates patient needs with other departments.
Other duties as assigned.